Network Operations Center Engineer
Reliance Jio Infocom Limited
India
Incident Management Packet Testing, analysing and reporting Coordinating with Cross functional TeamsTroubleshooting issues like IP allocation issue, High Latency, Device connectivity issue, O&M issue, MAC ID learning issue, provision issue, Packet drops, B/W, and Frequent disconnections, BER value conflicts.Proactive monitoring of networks with the help of monitoring tools such as BNG, CPS, ACS, SAP CRM, and GRANITE.Monitor the Network Alarms in the monitoring system.Have experience working in the HPSM ticketing process.Handling website-related issues not working on the Jio fiber network. Collecting logs and using wire shark reading the logs where the packet is dropped or getting rejected.Handling the VPN disconnect/not connecting issue and FTP server issues Configuration of DVR/NVR through the Jio router by port forwarding technique.