Vivek Gour Email and Phone Number

• To assist the Reception Management Team in supervising the Front Desk (Reception) operation and communication.• To assist GSA at the front desk with check - in, check outs and cashiering work as and when required.• To assist Room Controllers for Preparing the keys and welcome letters for all arriving groups, delegations, and airline crews.• Conduct and assist with private group check in.• To assist in maintaining and/or developing agreed operating procedures relating to Front Desk reception and to ensure that colleagues adhere to the correct procedures as laid down in the Standard Operating Procedures Manuals.• To set a high example to colleagues in terms of punctuality, appearance, performance, attitude, leadership, guest relations, observance of the house rules, loyalty to the management and interdepartmental co-operation.• Handling daily internal and external mails.• Handle all guest requests and questions in a friendly and caring manner, follow up with guest to ensure their requests or problem have been met to their satisfaction.• Ensure that all current promotional and or activity information is communicated to the team.• Take care of sectional training and ensure that the required training hours are achieved.• Conduct the hand over between shifts, ensuring that all relevant staff are in attendance and that all pertinent information is passed accurately to the oncoming shift.• Carry out the registration procedures required for guests wishing to stay at the hotel, ensuring that both local law and the hotel’s credit policy are adhered to at all times.• Check the details of completed registration cards against those in the property management system to ensure that this has been updated correctly and that a payment method has been secured,• Ensure that all daily tasks of GSA’s are carried out on time (preparing arrivals, preparing departures, bucket check, High Balance / Credit Limit)

Job Responsibilities: • Handling Daily Check-In and Check-Out According to the hotel procedure and norm.• Register guests and assigns rooms. Accommodates special requests whenever possible. • Check for all Pending Pay Master, Due Back & IOU• Assists in preregistration and blocking of rooms for reservations.• Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.• Handling all front office cashier’s transactions such as posting charges to guests room, taking room payment and exchanging foreign currency according to the procedures.• Check the housekeeping discrepancy report and follow up accordingly.• Handling Night Audit and Micros closing in night shift.• Follows procedures for issuing and closing safe deposit boxes used by guests.• Answers all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provides/receives information and takes appropriate actions or refers the matters to the relevant persons to handle.• Maintain VVIPS Guest profile & the amenities voucher to circulate information in the hotel.• Prepare the keys and welcome letters for all arriving groups, delegations, and airline crews.• Handling daily mails for feedbacks.

Job Responsibilities: • Handling Daily Check-In and Check-Out.• Handling the daily Mails.• Handling Currency Exchange.• Updating Arrival & Departure Register and Online C-Forms.• Check for all Pending Pay Master, Due Back & IOU. • Handling Early Check-In, Late Check-Out, Early Departure & Upgrade of the Day. • Handling Departmental Store Requisitions.• Store inventory check for the smooth operations• Maintain VVIPS Guest profile and circulate information in the hotel.• Contact housekeeping or maintenance staff when guests report problems.• Handling and Record guest comments or complaints in regards to stay with the hotel.• Guest assistance for making reservation for Taxi, Tours, and Restaurant.• Handling departure mails for feedbacks.