Vivek Inge personal email
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• A Dynamic professional with 17+ years of experience in IT/Service Operations Management, ITIL, SIAM.• 13+ years of Client facing experience in BFSI Application IT Service Delivery / Support Management for Tier1,2 applications in 24 X 7 controlled environment, 4 yrs experience in managing the Corporate & Retail banking services. • 3+ years experience in Branch Server Setup in HDFC Bank, successfully delivered the multiple new branches along with CBOP migration project. End to End Application, Infrastructure & Database Support in 24*7 model. • Significant experience in driving overall IT Operations (in sync with the macro organizational plan); i inclusive of defining the IT roadmap, budgeting, technology evaluation and execution of multi-l location projects in India. Good understanding of SDLC planning & Coordinating. • Currently associated with Bajaj Financial Ltd, India as Deputy – National Lead. • Expertise in planning & building IT Software at the enterprise scale involving selection of appropriate t technology and products, negotiating with vendors, finalizing Service Level Agreements, outsourcing tasks and directing the timely completion of projects. • Strong experience in Personal banking, Corporate & Retail banking client support client life cycle management, Regulatory compliance, Production Support, Audit Gaps & Remediation Plan. • Interfaced with top management for evolving strategic vision, driving change, infusing new ideas and taking enterprise system performance and productivity to the next level Enterprising leader with skills in mentoring and motivating individuals towards maximizing productivity as well as in forming cohesive team environments.• Exceptional communicator with an uncompromising commitment to performance excellence and an ardent bias for action. Thrive in fast-paced environments, readily adapting to evolving business and technology challenges.• Extension of outsourcing contract with Vendor Partner to control their capability in scaling up with roles in scope and ascertained multi-year cost efficiency in budget as per project. • Actively Participated in Multiple Business Continuity Management process on Application, Data Center & Oracle Database front. • Experience in established the fresh Monitoring Unit from scratch at Bajaj Finance Ltd.
Bajaj Finance Ltd, Pune
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Deputy National Lead - Digital Platforms ServiceBajaj Finance Ltd, Pune May 2022 - PresentPune, Maharashtra, IndiaEstablished a Fresh Monitoring Unit which includes from vendor identification, Scope of work defined, negotiate on contractual part, get the resource onboarding drive until it turns to BAU state.Major bullets managing here like as Process Adherence, Focused delivery, Maintain the stability, Maintain the consistency of services, and ensure the services are stable and should be up and running. Introduced as ITIL framework followed by ITSM tool - Service NowFocused Delivery: Metrics and reporting productivity, quality analysis and SLA Adherence. Ownership of Incidents, Problems & Changes. Responsible for SLA achievement as agreed with customer. Complement the Company to build the IT Strategy aligned to Business requirements.Vendor Management: Regular connect with partners to know the pain areas and improvement plans & initiative. Monthly billing to manages for multiple vendor partners. Major Incidents: Ownership of Major Incidents and drive until it closures. have the follow-up session with impacted parties to know the Root cause (RCA)Leadership: Guiding and ensuring team members at any level to make sure required efficiency is achieved. Maintaining Strong Relationship with Business and Senior Management to understand the vision and participate in achieving the milestone. Reporting: Daily, Weekly & Monthly reporting request to fulfil and share it with stakeholders. Escalation Management: Managing the 3rd level escalation for major issue. Risk Analysis: Maintain and review the risk register which will include the risks/issues which may impact the business users or customer business. Ensure all vulnerability related gaps should closed within the timeframe. Improvement: New technology POCs, New product due diligence & define mature frameworks, templates, and best practices.Audit / Compliance: Ensure full support to customer in audit. Ensure the adherence on all security checks & closure of Audit findings.
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Change & Release Manager At Barclays, PuneBtci, Pune Jan 2017 - May 2022Pune Area, IndiaChange Management, Change ownership, monitoring, tracking, deployment and communication to Stakeholders. Approve/deny all Planned Minor, Significant and Major changes impacting or "touching" services aligned to the respective Service Management tower in a timely manner to ensure service protection Attend Cluster Change Approval Board (CAB) and Change Review Board (CRB) meetings and provide representation at Infrastructure CAB on behalf of your respective Service Management tower Ensure that the business/ Service Management in apprised about the change details through regular communication, including all major changes and releases. Ensure the back out plan for the change is robust to hold the overall service availability objective Participate in Change Management for the Corporate Bank using the appropriate tools. Establish and maintain relationships with all of the required key stakeholders both within and external to the Corporate Bank Manage the delivery of Changes within the Bank in line with the Change Management Process. Produce and maintain a forward schedule of changes using the tools provided Manage all change related queries , ensuring that appropriate action takes place Escalate issues to line management in an appropriate manner and timescale Participate in providing change metrics and identifying and owning improvement programs Support the delivery Change for the business cluster in line with the Change Management Process. Review Change and confirm readiness for implementation. Lead and manage Corporate CABs and the Change approval outcome. Review and accept new releases in our internal tool ATC / Guardian /Cutover and publish weekly report to Senior Management. Review unauthorized changes and initiate follow-up actions, if required Enforce processes governing the approval of all change. Attend Post Incident Reviews (PIRs) for Change related Incidents.Take ownership of Change related actions and ensure completion.
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Service Manager - BankingBtci Dec 2012 - Dec 2016PuneService Operations, Service Operations & Delivery Manager Good technical understanding of the services within the portfolio, with a good knowledge of the associated business processes. Service Management experience in FLEX/UBS core banking apps and integrations services. Experience in Risk and Governance from a SOM perspective. Build & maintain a strong working relationship with other technical teams (internal & external), infrastructure partners and Service Engagement Managers. Support the shaping and coordinating delivery of key initiatives to deliver improvements in stability. Ability to lead with support when required, triage and investigation on major incident calls from and application and service perspective, with speed and efficient recovery at optimum levels. Start to understanding of the cost of the e2e service provision and delivery of associated savings. Responsible for the on-going maintenance of all relevant service documentation, for lower tiered services, in line with agreed standards on the Service Run Books site (includes SLAs, Support Models, OLAs, and Service Maps & Service Review minutes). Hold Technology Portfolio Reviews with the appropriate Service Engagement Managers & Application Leads, reporting on performance against Operating Levels, Service Improvements, Risk Position, New Demand, etc. Work with Service Transition to accept new services into Production. Takes a lead role, supported where appropriate, in regular Service Reviews and Supplier Reviews (where appropriate), producing and presenting the monthly review packs at multiple meetings.
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ConsultantPolaris Financial Technologies Ltd, Pune Oct 2011 - Nov 2012PuneFlexcube Consultant & Release ManagementIncident Management, Assisting Technical Recovery Process during a Major Incident with service knowledge Translate and cascade Incident / service status information amongst business community; i.e. perform downstream business communications Gather and communicate Business Impacts in case of a crisis or a major incident. Assisting Technical Recovery Process during a Major Incident with service knowledge. Use knowledge and experience to carry out Incident diagnosis / investigation activities Provide information on support teams including the third parties for recovery process Assist Identifying changes that may have caused the Incident Contribute fully to the Incident situation appraisal from a business impact perspective, validating the initial Incident facts and ensuring they are accurate Identify any formal or informal business changes that may be a factor in the IncidentProblem Management, Contribute and represent the Service in the Major Problem Reviews and agree upon the ownership of Corrective Action Plans Assurance of Root Cause Analysis fixes to Request for Changes as per the business priority. Reports - Generate the Batch Abort or EOD reports of FCC/FCR application on daily basis & do the call analysis. Same needs to discuss with respected managers and with OFSS team to get fixes or patch.
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Application Support LeadNds Infotech Ltd, Mumbai Nov 2010 - Jan 2011MumbaiApplication Support LeadNDS InfoTech Ltd, Mumbai:Project Title Plug & Play ApplicationClient Tempur-Pedic, Lexington (USA)Environment Oracle E-Business Suite – ERP System, SQL Server 2008 – Intermediate Database, Scribe 7.0 – Integration Platform, Visual Studio 2008 – Application Development,.Net Farm work 3.5, Microsoft Dynamic CRM 4.0Role Application Support LeadPeriod Nov 2010 – Jan 2011
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Application Support SpecialistWipro Apr 2008 - Oct 2010Mumbai1. Yes Bank, Mumbai & Barclays Bank, Mumbai : Flexcube (FCC, FCR, Finware) Application Support L2.
2. HDFC Bank, Mumbai. Application Support for 1800 plus branches on 24/7 model - L1 & L2 support,
Branch Setup for new launches, participated in multiple Infrastructure enhancement projects. Major
Incidents, Daily batch support - EOD & BOD, Regularity Reporting, Audits.
Wipro InfoTech, Mumbai:
Project Title Application Implementation & Management (Finware 4.0 / UBS 5.4)
Client HDFC Bank Ltd, Mumbai
Environment Oracle 8i & 9i and Sybase15 Client, HTML & ASP, Unix, Flexcube & Finware
Role Sr. Team Member (Backup Team Lead)
Period April 08 – Oct 2010
Team Size 18
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Project Title I) 600+Branch New Launches II) 478 Branch Rollout
Client HDFC Bank Ltd, Mumbai
Environment New Branch Server Setup
Role Sr. Engineer – Application Support.
Period Aug 2009 – Apr 2010
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Project Title Branch Server High Availability
Client HDFC Bank Ltd, Mumbai
Environment Win 2k3, Oracle 9i, IIS, Symantec Veritas tool & Flexcube and Finware Application,
Crystal Report 10, Sybase 15
Role Sr. Engineer – Application Support
Period Sept 2009 – Nov 2009
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Project Title Migration of Centurion Bank of Punjab (CBOP)
Client HDFC Bank Ltd, Mumbai
Environment New Branch Server Setup (Win 2k3, Oracle 9i & Symantec Endpoint, Crystal Report 10, Sybase 12.5.3)
Role Engineer – Application Support
Period Oct 2008 – Nov 2008
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It Enabled Service - AssigneeCmc Ltd, Mumbai (Tcs) Apr 2006 - Nov 2007MumbaiAssignee for ROC project @ MumbaiWith CMC Ltd, Mumbai:Project Title Ministry of Corporate / Companies Affairs21Client Register of Companies, MumbaiEnvironment SQL Server & VB Role ITES – Assignee Period Apr 2006 to Nov 2007
Vivek Inge Skills
Vivek Inge Education Details
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Computer Software -
G. S. College Of Commerce & Economics, NagpurAccounting And Finance
Frequently Asked Questions about Vivek Inge
What company does Vivek Inge work for?
Vivek Inge works for Bajaj Finance Ltd, Pune
What is Vivek Inge's role at the current company?
Vivek Inge's current role is Versatile IT Professional, Experience in ITIL, IT Service Mgmt, SIAM, Application, Infra & DB Support, SNOW, Product Mgmt, Managed Mimeograph Teams, Proficient in Delivery, IT Strategy, Budgeting..
What is Vivek Inge's email address?
Vivek Inge's email address is vi****@****ail.com
What schools did Vivek Inge attend?
Vivek Inge attended G.h. Raisoni College Of Engineering(Ghrce), Nagpur, G. S. College Of Commerce & Economics, Nagpur.
What skills is Vivek Inge known for?
Vivek Inge has skills like Customer Service, English, Outlook, Teaching, Photoshop, Public Speaking, Flexcube, Service Operations, Itil, Teamwork, Consulting, Sdlc.
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