POC between MSP coordinators and the Recruitment team (Recruiters/RMs/CDMs) on the accounts assigned. Track, log, and report all client activity for the accounts that I support to Account Manager. Make sure new jobs are sent to RM for prompt assignment and then follow up with RM for notes if subs are not made within 24 hours of the requirements being assigned or in lesser time for HOT reqs.Participate in spotlight calls and share updates with all relevant to the client. Interview Mgt - End to end process is handled Daily report generation on performance – Related to recruiter Deliverance, progress curve related to the health of the account. Make sure all the submittals follows and maintains client policies, procedures and guidelines.Monitor and follow up on all emails and other documents as well as communication on the clients assigned.Ensure the resume is error free and formatted as per client requisition

• I have started my career in ICICI Bank handling the KYC process. My team had the responsibility of reaching the cm via different methods, ensure we receive their documents and then upload the same in the mainframe application.• I had completed the Updation of latest KYC documents of 2 million domestic customers in 6 months.• Initiated the maker- checker concept within the team to ensure cm data is updated correctly, thus improved the authentication process of inbound skill. Was appreciated by the ZH for the same.• My role was also into making proactive outbound calls to HNI and PB customers to enhance customer service.• Post providing service to customers via phone or face to face interactions, my team and I was also responsible to do sales over service.• Maintained Privilege Customer Portfolio.• I have handled Customer Acquisition and Built Relationship with customers (HNI segment) for over 15 months.• Worked with Operations Team to ensure end to end closure of customer requests with TAT and thus enhanced customer relationship.• Involved in cross selling of different banking products esp Life Insurance and Loans.• Was responsible for the appraisal and performance management of my team.• Have hand holded the team to enhance their performance and guide them through hiccups, if any.• I was part of Phone Banking Group of ICICI Bank in both Inbound and Outbound processes, handling the various SLAs of each segment,I had handled a team size of 40 members and was involved in their performance management