A seasoned, IT services professional with a progressive career of 15 years in the IT Service management, IT Service Delivery, Application Support & Maintenance, People Management, ITIL Processes, IT Work Force/Resource Management and Supplier management, and ITES industry in the customer service.Experienced Leader in Team Management, Operations and Sales for the ITES industry with a demonstrated history of delivering exceptional results to the clients. Extensive experience in building high performance teams which delivers measurable benefit⁷s by leveraging on my strengths - People development & coaching capability, Customer centricity as well as process management skills like Transition Management, Operational excellence. Also skilled in Business Process Re-engineering/ transformation / Change Enablement along with customer relationship management (CRM) capabilities etc. With Strong leadership professional credentials from INDIAN SCHOOL OF BUSINESS MANAGEMENT