Vivek Kr

Vivek Kr Email and Phone Number

Customer Success Manager @ AppViewX @ AppViewX
Vivek Kr's Location
Coimbatore, Tamil Nadu, India, India
About Vivek Kr

Motivated and customer-focused Customer Success Manager with excellent problem-solving and communication skills, looking to apply knowledge of customer success best practices to a company's operations and maximize prosperity. Aiming to leverage strong organizational and analytical abilities to help a business achieve long-term success.I have successfully led SaaS operations teams of 10-15 members right from the beginning of SaaS implementation, and I have worked with a diverse range of customers, including Fortune 500 companies, small and medium-sized businesses, and individual consumers.

Vivek Kr's Current Company Details
AppViewX

Appviewx

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Customer Success Manager @ AppViewX
Vivek Kr Work Experience Details
  • Appviewx
    Customer Success Manager
    Appviewx Dec 2023 - Present
    New York, Ny, Us
  • Appviewx
    Saas Operations Manager
    Appviewx Jun 2022 - Dec 2023
    New York, Ny, Us
  • Appviewx
    Technical Lead-Sre
    Appviewx Jun 2021 - Jun 2022
    New York, Ny, Us
  • Appviewx
    Site Reliability Engineer-Saas
    Appviewx Jun 2020 - May 2021
    New York, Ny, Us
  • Appviewx
    Escalation Lead Product Support Engineer
    Appviewx Jun 2018 - May 2020
    New York, Ny, Us
  • Appviewx
    Product Support Engineer
    Appviewx Sep 2015 - May 2018
    New York, Ny, Us
  • Videocon Telecommunications Ltd
    Network Engineer
    Videocon Telecommunications Ltd Aug 2013 - Sep 2015
    Gurgaon, Haryana, In
    PROFESSIONAL EXPERTISE:ILD network carriage Service providing International connectivity and services including:• Packets originating/terminating from source to destination.• Transit of packets from one destination to another destination.• Provision of Bandwidth for transceiving of packets.International Long Distance call is a transmission line in a long-distance communications network such as carrier systems, microwave radio relay links, geosynchronous satellite links, underground cables, aerial cables and open wire, and Submarine communications cables. A telephone call made outside a defined local area, usually to another city these calls are typically characterized by terminating at a destination served by a different local operators or by being carried over intercity trunks or interexchange carriers instead of a direct line between two adjacent exchanges.ROLES AND RESPONSIBILITIES:• Monitoring the system alarm and analyze it to solve instantly for efficient performance.• Creating Endpoints and Modifying the Existing Endpoints.• Checking Call Maturity Issues based on the SIP & ISDN Cause Codes.• Actively handling faults with live calls without any business critical outages and impacts.• Analyzing Voice network RSM Tools.• Analyzing of voice traffic and routes of ILD carries network• Coordinating with ILD Carriers for Issues and troubleshooting them.• Allocating ports based on the business instructions and informing back to partners.• Analyzing of voice traffic and routes of region wise LCR based Carriers.• Reporting and actively monitoring the call services and maintains the reliability even in busy schedules.• Creating rules, configuring caller numbers in server’s for the specificity based call issue with end customers.• Creating routing for carriers with respect to the rates and routes.

Vivek Kr Skills

Telecommunications Networking Media Gateways Wireshark Session Border Controller Real Time Monitoring Cisco Routers Router Configuration Winscp Tcp/ip Telecomm Genband Ild Switch Ltm Gtm Ldap Administration Ssl Certificates Linux

Vivek Kr Education Details

  • Anna University Chennai
    Anna University Chennai
    Electronics And Communications Engineering

Frequently Asked Questions about Vivek Kr

What company does Vivek Kr work for?

Vivek Kr works for Appviewx

What is Vivek Kr's role at the current company?

Vivek Kr's current role is Customer Success Manager @ AppViewX.

What schools did Vivek Kr attend?

Vivek Kr attended Anna University Chennai.

What are some of Vivek Kr's interests?

Vivek Kr has interest in Social Services, Economic Empowerment, Civil Rights And Social Action, Politics, Dance, Arts, Science And Technology, Human Rights, Animal Welfare.

What skills is Vivek Kr known for?

Vivek Kr has skills like Telecommunications, Networking, Media Gateways, Wireshark, Session Border Controller, Real Time Monitoring, Cisco Routers, Router Configuration, Winscp, Tcp/ip, Telecomm, Genband Ild Switch.

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