Motivated and customer-focused Customer Success Manager with excellent problem-solving and communication skills, looking to apply knowledge of customer success best practices to a company's operations and maximize prosperity. Aiming to leverage strong organizational and analytical abilities to help a business achieve long-term success.I have successfully led SaaS operations teams of 10-15 members right from the beginning of SaaS implementation, and I have worked with a diverse range of customers, including Fortune 500 companies, small and medium-sized businesses, and individual consumers.
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Customer Success ManagerAppviewx Dec 2023 - PresentNew York, Ny, Us -
Saas Operations ManagerAppviewx Jun 2022 - Dec 2023New York, Ny, Us -
Technical Lead-SreAppviewx Jun 2021 - Jun 2022New York, Ny, Us -
Site Reliability Engineer-SaasAppviewx Jun 2020 - May 2021New York, Ny, Us -
Escalation Lead Product Support EngineerAppviewx Jun 2018 - May 2020New York, Ny, Us -
Product Support EngineerAppviewx Sep 2015 - May 2018New York, Ny, Us -
Network EngineerVideocon Telecommunications Ltd Aug 2013 - Sep 2015Gurgaon, Haryana, InPROFESSIONAL EXPERTISE:ILD network carriage Service providing International connectivity and services including:• Packets originating/terminating from source to destination.• Transit of packets from one destination to another destination.• Provision of Bandwidth for transceiving of packets.International Long Distance call is a transmission line in a long-distance communications network such as carrier systems, microwave radio relay links, geosynchronous satellite links, underground cables, aerial cables and open wire, and Submarine communications cables. A telephone call made outside a defined local area, usually to another city these calls are typically characterized by terminating at a destination served by a different local operators or by being carried over intercity trunks or interexchange carriers instead of a direct line between two adjacent exchanges.ROLES AND RESPONSIBILITIES:• Monitoring the system alarm and analyze it to solve instantly for efficient performance.• Creating Endpoints and Modifying the Existing Endpoints.• Checking Call Maturity Issues based on the SIP & ISDN Cause Codes.• Actively handling faults with live calls without any business critical outages and impacts.• Analyzing Voice network RSM Tools.• Analyzing of voice traffic and routes of ILD carries network• Coordinating with ILD Carriers for Issues and troubleshooting them.• Allocating ports based on the business instructions and informing back to partners.• Analyzing of voice traffic and routes of region wise LCR based Carriers.• Reporting and actively monitoring the call services and maintains the reliability even in busy schedules.• Creating rules, configuring caller numbers in server’s for the specificity based call issue with end customers.• Creating routing for carriers with respect to the rates and routes.
Vivek Kr Skills
Vivek Kr Education Details
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Anna University ChennaiElectronics And Communications Engineering
Frequently Asked Questions about Vivek Kr
What company does Vivek Kr work for?
Vivek Kr works for Appviewx
What is Vivek Kr's role at the current company?
Vivek Kr's current role is Customer Success Manager @ AppViewX.
What schools did Vivek Kr attend?
Vivek Kr attended Anna University Chennai.
What are some of Vivek Kr's interests?
Vivek Kr has interest in Social Services, Economic Empowerment, Civil Rights And Social Action, Politics, Dance, Arts, Science And Technology, Human Rights, Animal Welfare.
What skills is Vivek Kr known for?
Vivek Kr has skills like Telecommunications, Networking, Media Gateways, Wireshark, Session Border Controller, Real Time Monitoring, Cisco Routers, Router Configuration, Winscp, Tcp/ip, Telecomm, Genband Ild Switch.
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