Vivek Kumar Email & Phone Number

Gurugram, Haryana, India

Manesar, Haryana, India

Troubleshooting hardware related alarm in optical backbone network based ontechnology OTN, DWDM & SDH for Airtel PAN india network.Coordination with Vendor and Field engineer and Implementing a plan of action toresolve network issues.Monitoring of alarms and providing resolution to ensure uptime of services.Performing analysis of repeated failure and and.

Pune Area, India

• Handling customer concern related to network related problem for Enterprise customer such as airtel, sify, tikona and other customer for services related to DLC, NPLC and MPLS services,
• Providing first level trouble shooting and generation of fault ticket (both L1 & L2 support)
• Resolving issue based on fault ticket raised if necessary, by checking in NMS otherwise closing it in FTR (First Time Resolution) ticket.
• Coordinating with other team, if fault resolution lies with domain of other team.
• Resolution of ticket as per SLA with client within TAT limit.
• Reduction of fault ticket by providing proper guidance if issue arises from customer end.

Pune Area, India

• Implementation management of new builds, antenna system upgrades, carrier additions upgrades for deployment of capacity and expansion solutions into the existing wireless network.
• Working on Huawei LTE project for Canadian client.
• Understand client requirements and accordingly develop configuration specifications.
• Review the change made to Resource configuration.
• Performing QC (Quality Check) of the jobs.
• Managing database of site equipment in Netcracker Tool.

Noida Area, India

• Providing network related solution to Enterprise Customer for Leased Line and MPLS Service.
• It include L1 support, as first point of contact.
• Hand customer query and providing response as per their need.
• Generation of fault ticket and routing to L2 for further process.

Bachelor Of Technology (B.Tech.), Electronics & Communication

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