Vivek Kumar Email & Phone Number
Who is Vivek Kumar? Overview
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Vivek Kumar is listed as Senior Engineer at Colt Technology Services, a company with 4519 employees, based in Manesar, Haryana, India. AeroLeads shows a matched LinkedIn profile for Vivek Kumar.
Vivek Kumar previously worked as Executive at Bharti Airtel and Customer service executive (Service Assurance) at Tata Communications Transformation Services (Tcts). Vivek Kumar holds Bachelor Of Technology (B.Tech.), Electronics & Communication from Shankara Institute Of Technology,Jaipur.
Email format at Colt Technology Services
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About Vivek Kumar
Experienced Network Support Engineer with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Radio Access Network (RAN), Wideband Code Division Multiple Access (WCDMA), Radio Frequency (RF), Universal Mobile Telecommunications System (UMTS), Primary Rate Interface (PRI), and Code Division Multiple Access Method (CDMA). Strong information technology professional with a Bachelor of Technology (B.Tech.) focused in Electronics & Communication from Shankara Institute of Technology, Jaipur.
Listed skills include Umts, Wcdma, Cdma, Transmission, and 6 others.
Vivek Kumar's current company
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Vivek Kumar work experience
A career timeline built from the work history available for this profile.
Executive
Troubleshooting hardware related alarm in optical backbone network based ontechnology OTN, DWDM & SDH for Airtel PAN india network.Coordination with Vendor and Field engineer and Implementing a plan of action toresolve network issues.Monitoring of alarms and providing resolution to ensure uptime of services.Performing analysis of repeated failure and and.
Customer Service Executive (Service Assurance)
- Handling customer concern related to network related problem for Enterprise customer such as airtel, sify, tikona and other customer for services related to DLC, NPLC and MPLS services,
- Providing first level trouble shooting and generation of fault ticket (both L1 & L2 support)
- Resolving issue based on fault ticket raised if necessary, by checking in NMS otherwise closing it in FTR (First Time Resolution) ticket.
- Coordinating with other team, if fault resolution lies with domain of other team.
- Resolution of ticket as per SLA with client within TAT limit.
- Reduction of fault ticket by providing proper guidance if issue arises from customer end.
Equipment Engineer
- Implementation management of new builds, antenna system upgrades, carrier additions upgrades for deployment of capacity and expansion solutions into the existing wireless network.
- Working on Huawei LTE project for Canadian client.
- Understand client requirements and accordingly develop configuration specifications.
- Review the change made to Resource configuration.
- Performing QC (Quality Check) of the jobs.
- Managing database of site equipment in Netcracker Tool.
Network Support Engineer
- Providing network related solution to Enterprise Customer for Leased Line and MPLS Service.
- It include L1 support, as first point of contact.
- Hand customer query and providing response as per their need.
- Generation of fault ticket and routing to L2 for further process.
Colleagues at Colt Technology Services
Other employees you can reach at colt.net. View company contacts for 4519 employees →
Eri Hanamitsu
Colleague at Colt Technology ServicesTokyo, Japan, Japan
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PK
Pradeep Kumar
Colleague at Colt Technology ServicesBengaluru, Karnataka, India, India
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GJ
Gaurav Jangra
Colleague at Colt Technology ServicesDelhi, India, India
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RN
Rafael Nunes
Colleague at Colt Technology ServicesSão Paulo, São Paulo, Brazil, Brazil
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CI
Camelia Iordache
Colleague at Colt Technology ServicesRomania, Romania
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SK
Saurabh Kumar
Colleague at Colt Technology ServicesIndia, India
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GG
Gino Guido
Colleague at Colt Technology ServicesFrankfurt, Hesse, Germany, Germany
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EM
Erik Michels
Colleague at Colt Technology ServicesArnhem-Nijmegen Region, Netherlands
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SV
Stefania-Elena Vasile
Colleague at Colt Technology ServicesSibiu, Sibiu, Romania, Romania
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SS
Shweta S
Colleague at Colt Technology ServicesBengaluru, Karnataka, India, India
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Vivek Kumar education
Bachelor Of Technology (B.Tech.), Electronics & Communication
12Th
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Frequently asked questions about Vivek Kumar
Quick answers generated from the profile data available on this page.
What company does Vivek Kumar work for?
Vivek Kumar works for Colt Technology Services.
What is Vivek Kumar's role at Colt Technology Services?
Vivek Kumar is listed as Senior Engineer at Colt Technology Services.
Where is Vivek Kumar based?
Vivek Kumar is based in Manesar, Haryana, India while working with Colt Technology Services.
What companies has Vivek Kumar worked for?
Vivek Kumar has worked for Colt Technology Services, Bharti Airtel, Tata Communications Transformation Services (Tcts), and Tata Business Support Services Limited.
Who are Vivek Kumar's colleagues at Colt Technology Services?
Vivek Kumar's colleagues at Colt Technology Services include Eri Hanamitsu, Pradeep Kumar, Gaurav Jangra, Rafael Nunes, and Camelia Iordache.
How can I contact Vivek Kumar?
You can use AeroLeads to view verified contact signals for Vivek Kumar at Colt Technology Services, including work email, phone, and LinkedIn data when available.
What schools did Vivek Kumar attend?
Vivek Kumar holds Bachelor Of Technology (B.Tech.), Electronics & Communication from Shankara Institute Of Technology,Jaipur.
What skills is Vivek Kumar known for?
Vivek Kumar is listed with skills including Umts, Wcdma, Cdma, Transmission, Rf, Mpls Vpn, Ill, and Dlc.
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