Vivek Kumar Email & Phone Number

#Team Leading for customer support. Handling escalations Tech Support as well as Field operations. Provide Training. Building Customer relationship.

Indore Area, India

# End to end Project Management with stringent timelines.# Handling escalations and timely process review for high level of Customer Satisfaction achievement.# Monitor and ensure SLA achievement (internal & external).# Conduct individual and team meetings on a regular basis.# Experienced in staff training and development outside and inside the organization.# Analyze Standard Reports, look for trends, and provide recommendations for operational improvements to the Field Engineers & customer..# Addressing escalations, handling exceptional conditions & respond to the matter as appropriate.

Jabalpur Area, India

#Support for ATMs and other Banking Solution for installation and maintenance products in entire region.# End to end Project Management with stringent timelines.#Conduct individual and team meetings on a regular basis.