Vivek Kumar Email and Phone Number

Senior Analyst in Order-to-Cash, Customer Relationship Management, Collections, Transition, and Customer Disputes/Deductions management for an established organization in credit card collection and customer service in banking. Currently working at Accenture Solutions Private Limited, he has worked with B2B clients on collection strategy engagements with a deep focus on segmentation and key account management workstream. Vivek has experience in ideation of collection strategies that help the team in achieving targets and internal metrics, resolving customer's disputes, credit issues, billing issues, and taking actions to encourage timely payments. He is also experienced in supervising the team, monitoring performance, mentoring, and delivering New Hire Training. Vivek is a result-oriented individual with a record of streamlining the working SLAs & SOPs for enhanced operational efficiency. Additionally, he is proficient in Salesforce, Oracle, Google Apps for Education, SAP, Payment Tech, XI-Pay-metric, American Express Payment Tool, and Microsoft Office, Excel. Vivek holds a Bachelor degree in Fashion Technology (U.P.T.U) and has received multiple awards and recognitions for his outstanding performance, including the Star of Business July 2021 by Accenture, Performance Achievement awards and Rating (DA – Distinctive Achiever) at Accenture, and client appreciation and recognition for driving critical processes swiftly and resolving issues.