Vivek Kumar Email & Phone Number

Gurugram, HR, IN

Gurugram, Haryana, India

Leading the Customer Journey transformation across the organization, enhancing all channels.Successfully launched and managing D2C sales through the VRM model.Established and overseeing the NPS & CSAT frameworks across multiple customer touchpoints.

Gurugram, Haryana, India

Handled Board communication pertaining to Company's monthly performanceChannel strategy for Defense and Agency channelExecuted FLS attrition project to curb entry level exits

Bengaluru, Karnataka, India

Managing Branch Banking and Liability Sales for South 1 Region - Axis Bank Channel

Bengaluru, Karnataka, India

Mumbai, India

Key Accounts Manager- Bancasurrance Alliances- NBFC/MFI (Credit Protect Segment)

Mumbai Area, India

Bancasurrance- Alliances

Bengaluru Area, India

• Content Marketing: Developed and implemented content marketing solutions and demo video scripts for various modules of sales force automation tool of Bizom.
• Developed content for successful case study and newsletters of various clients like Parle Agro etc.
• Customer Support Process Improvement: Customer Interaction and feedback of Bizom app from sales executives of leading brands like Mars and Cargill.
• Identified customer impacting issues, worked out and implemented solutions and process improvements to increase customer satisfaction rate as a part of Lean process improvement.
• Assisted in developing and implementing training programs to improve the quality and productivity of the users of Bizom app.
• Aggregated, analysed and interpreted consumer, sales and customer support data and suggested changes in support processes and Bizom interface design.