Vivek Kumar

Vivek Kumar Email and Phone Number

Customer Relationship Management Manager @ Next Genration private limited
Gurugram, HR, IN
Vivek Kumar's Location
Gurgaon, Haryana, India, India
About Vivek Kumar

Handling customer queries and preparing demand letter, Reminder letter, MIS, Reporting,Brokerage bill, Automation of process.

Vivek Kumar's Current Company Details
Next Genration private limited

Next Genration Private Limited

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Customer Relationship Management Manager
Gurugram, HR, IN
Vivek Kumar Work Experience Details
  • Next Genration Private Limited
    Customer Relationship Management Manager
    Next Genration Private Limited
    Gurugram, Hr, In
  • 3B Homes
    Customer Relationship Management Manager
    3B Homes Jan 2021 - Present
    Gurgaon
    • Preparing Daily, Weekly & Monthly MIS, Preparing MIS as per demand by Management.• Generate Demands, Reminders and Builder Buyer Agreement.• Achieved Collections targets always, which was set by management.• Actively coordinating with all the departments internally and externally.• Resolving the customer queries.• Implementing the new plans and ideas to get good results.• Delivering the highest level of satisfaction to create good image of the company.• Follow-up with clients, Channel Partners for timely payment.• Maintaining the healthy relations with customers and Brokers.• Keeping the Customers update about the construction status and changes.• Preparing the Broker’s MOU and take care of their Brokerage Bills.• Quick Response to customer’s query via letters, phone and emails.• Delivering satisfaction and winning faith and trust of the customers for the company
  • Indiabulls
    Sr Executive
    Indiabulls Jan 2013 - May 2014
    Gurgaon, India
    • Preparing Daily Sales MIS report EVP wise.• Mention Master Data base on daily basis.• Preparing daily, weekly monthly revenue reports.• Preparing incentive reports for RM,BH, EVP.• Payment reconciliation.• Revenue recon daily wise.• Update daily data payment & calling data in DSA software data • Following up to all India branches for payment & booking activation.• Prepare Bookings summary MIS for region & sales RM wise.• Prepare Loan MIS daily weekly & Monthly wise.• Developing DSA software as per business requirement. • Reconcile the Developers Data & company Data.
  • Bird Information Systems Pvt. Ltd.(A Part Of Bird Group)
    Mis Analyst
    Bird Information Systems Pvt. Ltd.(A Part Of Bird Group) Jul 2012 - Jan 2013
    Gurgaon, India
    • Preparing Sales MIS report daily basis.• Mention Master Data base on daily basis.• Reports and Analysis• Maintain an updated database with Ms Access.• Coordinate, standardize and regular updating of Personal database.• Create report format and Dashboard publish to management and as well as Client. • Mentioning incentive Report and Agent MTD Report.• Analyzing the Data for sales related activities.• Daily Monthly dashboard for senior management.
  • Ge Capital
    Mis Executive,Data Analyst
    Ge Capital Mar 2008 - Jul 2012
    Gurgaon, India
    • Handling the credit balance refund process.• Publish the final reconciliation for credit balance refund and personal loan and Balance transfer for SBI Card holder persons.• Daily productivity reports to respective departments/regions• Daily productivity reports to respective product Emd, Encash, BT, and NEFT.• Analysis of reports for variances• Publishing the final tracker of personal loan, balance transfer on month wise.Preparing the Wing to wing MIS for Personal loan and NEFT

Vivek Kumar Skills

Office Administration Back Office Operations Management Team Management Crm Mis Management Business Development Vendor Management Negotiation Sales Project Management Performance Management

Vivek Kumar Education Details

Frequently Asked Questions about Vivek Kumar

What company does Vivek Kumar work for?

Vivek Kumar works for Next Genration Private Limited

What is Vivek Kumar's role at the current company?

Vivek Kumar's current role is Customer Relationship Management Manager.

What schools did Vivek Kumar attend?

Vivek Kumar attended Sikkim Manipal University - Distance Education, Delhi University.

What are some of Vivek Kumar's interests?

Vivek Kumar has interest in Playing Cricket, Reading Booking.

What skills is Vivek Kumar known for?

Vivek Kumar has skills like Office Administration, Back Office, Operations Management, Team Management, Crm, Mis, Management, Business Development, Vendor Management, Negotiation, Sales, Project Management.

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