Vivek Kumar Singh Email & Phone Number

Uttar Pradesh, India

Jaipur, Rajasthan, India

Gurugram, Haryana, India

𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:• Working for Cognizant Technology Solution as a Production Support Engineer for United Parcel Service (UPS), a US-based client.• Proficiently managing 10 diverse applications involving both production support and developmenttasks.• Conducted comprehensive data analysis using SQL queries, extracting insights to drive strategic decision-making and optimize business processes.• Developed and maintained complex Power BI dashboards and reports to visualize key metrics and trends, facilitating data-driven decision-making across departments.• Utilizing data analysis skills to monitor interactive charts, graphs, and heatmaps, fostering in-depthinsights into trends and patterns.• Performed Data Analysis and developed models to generate actionable insights.• Developed comprehensive data models to ensure efficient structuring and organization of data for analytical purposes, enabling easier interpretation and utilization by stakeholders.• My proactive approach to issue management, coupled with collaborative teamwork, guarantees thecontinued efficiency of critical applications.• Designed and implemented data quality frameworks and ensured data accuracy and integrity.𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞:• Skilled in Power BI for impactful dashboards.• Proficient in SQL and Excel for data analysis.• Experienced in retail data insights.• Expertise in Production and Application Support.• Strong in team collaboration for solutions.• Experienced in Incident Management and Priority calls.

Pune, Maharashtra, India

𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:• Working for Cognizant Technology Solution as a Production Support Engineer for United Parcel Service (UPS), a US-based client.• Proficiently managing 10 diverse applications involving both production support and developmenttasks.• In Q3 2022, secured the Solid Performer Award with an 88.1% rate. Now, in Q2 2023, performance stands at an impressive 94.6%, earning the Strong Performer Award• Utilizing data analysis skills to monitor interactive charts, graphs, and heatmaps, fostering in-depthinsights into trends and patterns.• Demonstrating excellence in customer service by efficiently handling customer tickets and managingPriority calls.• My proactive approach to issue management, coupled with collaborative teamwork, guarantees thecontinued efficiency of critical applications.• Fostering clear communication with clients, I am attuned to their requirements and consistentlyprovide updates.𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞:• Skilled in Power BI for impactful dashboards.• Proficient in SQL and Excel for data analysis.• Experienced in retail data insights.• Expertise in Production and Application Support.• Strong in team collaboration for solutions.• Experienced in Incident Management and Priority calls.

Noida, Uttar Pradesh, India

In my role as the university batch's Placement Coordinator, I effectively connect student potential with valuable professional openings, facilitating seamless transitions from academic pursuits to thriving within the industry.