- Support client/ partner developers during their integration, monitor and answer questions sent by developers via the Developer Community- Act as third-level support for client queries escalated by Customer Support.- Collaboratively works with the global sales team in a culture of continued improvement, knowledge sharing and ongoing success.- Executes on multiple customer implementation projects in parallel.- Consistently provides inputs to enhance the process model.-… Show more - Support client/ partner developers during their integration, monitor and answer questions sent by developers via the Developer Community- Act as third-level support for client queries escalated by Customer Support.- Collaboratively works with the global sales team in a culture of continued improvement, knowledge sharing and ongoing success.- Executes on multiple customer implementation projects in parallel.- Consistently provides inputs to enhance the process model.- Monitor API logs.- Interpret data, analyse results using statistical techniques and provide ongoing reports.- ServiceNow implementation, integration, enhancements and bug fixes.- Managing escalations across the products. Show less

- Locate and define new process improvement opportunities.- Collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy.- Leading the API Banking team and helping them to prioritize workload, providing timely and accurate resolutions.- Verification of on-boarding of new and current clients’ i.e. looking after the whole process of client on-boarding from the start till end.- End to End verification of ACH & VCN setup and… Show more - Locate and define new process improvement opportunities.- Collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy.- Leading the API Banking team and helping them to prioritize workload, providing timely and accurate resolutions.- Verification of on-boarding of new and current clients’ i.e. looking after the whole process of client on-boarding from the start till end.- End to End verification of ACH & VCN setup and transactions of the client.- Do smoke tests as well as functional test after the monthly release of updates of the application.- Train/ impart KTs to the new joiners of the project.- Co-ordinate with the development team regarding any bugs occurring in the application.- Adept at queries, report writing and presenting findings using PostgreSQL, MS-Excel & MS- PowerPoint.- Generate trend analysis reports for 500+clients(API Banking & E-Connect Application) and send to the business partners.- Interpret data, analyse results using statistical techniques and provide ongoing reports.- Creating Dashboards like Splunk, JIRA, SNOW, Postman to track issues and health of application. Show less

- Managing Databases for POA process across PAN India.- Leading the POA team and helping them to prioritize workload, providing timely and accurate resolutions.- Monitor process and software changes that impact production support, communicate project.information to the production support team and raise production support issues to the project team.- Identify, analyse, and interpret trends or patterns in POA data sets using MS-Excel & MS-SQL.- Analyse online sales data on… Show more - Managing Databases for POA process across PAN India.- Leading the POA team and helping them to prioritize workload, providing timely and accurate resolutions.- Monitor process and software changes that impact production support, communicate project.information to the production support team and raise production support issues to the project team.- Identify, analyse, and interpret trends or patterns in POA data sets using MS-Excel & MS-SQL.- Analyse online sales data on regular basis, and share the report to business with sales forecast using Tableau & MS-PowerPoint.- Work with other quality technicians to document the quality processes for replication in other locations. Show less

- Maintaining the ERP application in backend to modify the configurations.- Providing technology operation training to the newly on boarded clients.- Database maintenance for apps like parent app, educator app, student application and homework portal.- Interpret data, analyse results using statistical techniques and provide ongoing reports using MS-Excel& MS-SQL.- Create and maintain the domain ids for newly on boarded employees.- Manual Application testing (mobile and Web… Show more - Maintaining the ERP application in backend to modify the configurations.- Providing technology operation training to the newly on boarded clients.- Database maintenance for apps like parent app, educator app, student application and homework portal.- Interpret data, analyse results using statistical techniques and provide ongoing reports using MS-Excel& MS-SQL.- Create and maintain the domain ids for newly on boarded employees.- Manual Application testing (mobile and Web Version. Show less