Vivek Kumar Singh Email & Phone Number

As a Process Associate with over 3 year of experience, I am committed to delivering personal and knowledgeable support to clients. I follow the best code of conduct for business resolution and pride myself on efficiently completing set tasks. My skills in supporting clients and seeking opportunities to benefit organizations make me a valuable asset to any team.At Sun Life India Services Pvt Ltd., I've recorded data management in process transactions for various businesses in multiple systems. I frequently interact with clients to understand and fulfil their requirements while successfully meeting service-level agreements and personal targets for turnaround time. I've also trained new team members on process work to ensure they have the knowledge and skills to succeed.One of my most significant achievements has been resolving and nourishing 98% of client requirements without escalating to senior resources. Additionally, I reduced the turnaround time from five days to three days while successfully meeting all new key performance indicators introduced in the process.In terms of technical skills, I am proficient in SQL, Postman, API, R language, Tableau, and MS Excel. I've also completed a minor project on the marketing strategy of BMW, where I utilized SWOT analysis to understand company behavior's and develop targeted product knowledge for potential customers. For my major project on the consumer behavior's of Mercedes Benz, I used questionnaires to understand customers' motivation for purchasing.Furthermore, I have an advanced certification in data analytics from IIT-Kanpur and a bachelor's degree in Commerce (Honours) from Guru Gobind Singh Indraprastha University, Delhi. I completed my senior secondary education at Army Public School, Delhi Cantt.My strengths include time management, teamwork, and problem-solving. I'm passionate about using my skills and experience to contribute to the success of any organization I work for.Thank you for considering my profile, and I look forward to connecting with you on LinkedIn.

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  Guru Gobind Singh Indraprastha University

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