Vivek Pratap Singh Email and Phone Number

Accomplished US IT Associate Talent Acquisition Professional with expertise in developing and executing strategic recruiting plans.Sourced and screened candidates for different roles and worked with hiring managers to coordinate interviews, offers and onboarding.Conducted initial phone screens to assess candidate qualifications and interest.Placed high-end technical professionals in the area of IT industry in Contract and Full-time Positions.Collaborate with hiring managers to understand job requirements, develop job descriptions, and create recruitment strategies to attract top talent.Continually improved processes by gathering feedback from hiring managers, candidates & colleagues to identify areas for enhancement.Well versed in working on critical requirements and delivering on time.Create job postings and advertise open positions.Reporting to the Account Manager on daily basis.

Worked as Customer Care Executive for Flipkart.Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.Reduced customer complaints with proactive issue identification and resolution strategies.Identify and assess customers needs to achieve satisfaction, escalating complex issues to appropriate departments when necessary.Maintain thorough records of customer interactions and transactions using CRM software.Process orders, returns, and exchanges efficiently, ensuring accuracy and timeliness.

Worked as Executive- Content Operator for the data of Shiksha.com (Educational Portal of Info Edge India Ltd).Doing Research & analyzing data.Generated Excel pivot tables to compile key company data and reports.Collaborate with other members of the content operations team to execute content strategies.