Vivek Puri Email and Phone Number

As a former Operations Manager at Concentrix, I have over 18 years of experience and expertise in Customer Service and Retail Operations, Team Leadership, Customer Escalation Resolution, Process Improvement and Quality Assurance. I have a Bachelor of Arts in History from Delhi University and multiple LinkedIn certifications in decision making, Excel, and career planning.I have a proven track record of delivering exceptional results for leading organizations in the retail and outsourcing sectors, such as Concentrix and Amazon. I led a highly skilled team of 250+ Customer Service Advisors for the US market, achieving record-high customer satisfaction rankings, improvements to bottom line, and turnaround of underperforming operations. I also supported the NA skills in identifying and flagging customer impacting factors and planning schedules, breaks, leaves, and other activities. My mission is to leverage my expertise and credentials to contribute to the operational excellence and customer satisfaction of a reputable organization in the outsourcing industry. I am driven by a passion for delivering quality service, improving processes, and leading and empowering people. I am open to relocate and explore new opportunities in this field.