Vivek Ravikumar Email & Phone Number

Bangalore Urban, Karnataka, India

Bengaluru, Karnataka, India

• Supervising quality control and assurance for the all in-coming products like Gauges, Units, Norbar & Tesa
• Tracking incoming shipments against the purchase orders and verifying that goods received are in line with predefined technical as well as quality requirement
• Establishing high quality service standards and ensuring strict adherence to quality systems/ procedures in conformance to principal’s set of directions
• Developing & implementing quality standards for setting up as well as meeting the targets of the company within time/ cost parameters
• Preparing supplier-wise monthly reports for review of supplier’s performance and future planning by management
• Identifying any issues with the material received and liaison with suppliers for course correction and avoid any reoccurrences

Chennai Area, India

• Processed insurance claims for accidental cars with involvement in damage assessment, quotation/ claim submission, billing and payment collection from the customer/ insurer
• Prepared Vehicle documents at the time of Car Inventory as well as utilizing SAP AXAPTA module software. Billing for Spares, Labour, AMC, etc.,
• Utilizing SAP AXAPTA module software. Billing for Spares, Labour, AMC, etc., utilized SAP AXAPTA module for billing of spares, labour, AMC, etc.
• Prepared and published comprehensive MIS reports using SAP module including information on invoices raised, payments received and outstanding etc.
• Generated detailed work orders for customer’s approval and timely execution of purchase orders using systems
• Interacted with local vendors for sourcing of spares in coordination with Principals, Management and clients

• Managed sales and after-sales warranty services of heavy construction equipment for Escorts Constructions Equipment Limited
• Sourced spares for catering to the requirement of large clients/ fleet owners including L&T, ICF, etc in direct coordination with local vendors while secured obtaining approvals from Principals, Management and Clients
• Looked after end-to-end documentation while prepared quotations for equipment, proforma for banks to secure loans, billing post receipt of Delivery Order from Bank and preparation of registration documents to.
• Verified customer details and updated customer database while prior to billing and registration as well made income & expenditure related entries for Field Engineers
• Used various software applications including SPAS - Service Process Automation System for data generation), SAP AXAPTA module for billing of Spares/ Labour/ AMC and SAP MIS module for preparation of day-to-day reports.
• Generated detailed work order for customer approval for timely placement of purchase orders using SAP while followed up with clients for timely receipt of payments as well as with vendors for prompt settlement of bills

Chennai Area, India

• Deputed with Thermo King, a subsidiary of Ingersoll Rand, in the Special Products division
• Managed sales and servicing of air conditioning systems for passenger buses and truck refrigerators as well as customer acquisition for servicing segment
• Assisted Customer Sales Executives in dealing with queries of existing/ new customers and handled administrative functions like Billing, Warranty claims, etc.

Chennai Area, India

• Gained experience in areas of fuel injection pump, starter assembly, alternator & wiper assembly systems of light & heavy commercial vehicles while looked into related functions like billing, job card creation, etc.

Diploma, Electronics & Communication

Intermediate