Vivek Ray

Vivek Ray Email and Phone Number

Freelance Trainer and Consultant @ Freelance / Consulting
Bengaluru, KA, IN
Vivek Ray's Location
Bengaluru, Karnataka, India, India
Vivek Ray's Contact Details

Vivek Ray personal email

Vivek Ray phone numbers

About Vivek Ray

WHAT DO I DO? :I help develop replicable tools, systems and process and formulate execution strategies for uniform customer service and enhanced customer experience through consulting, coaching and training interventions.WHO DO I WORK WITH? :I work with Hospitality and Service sector (especially those expanding through network/partner model) who aspires to bring standardization in their Service Delivery and WOW Customer Experience thus strengthening brand image.WHY IT WORKS?:• Customized solution based on research that identify gaps between customer expectation and actual experience.• Service process and systems that are tested for their efficiency, effectiveness and ease of implementation. Support for execution and implementation.• Strategic training & coaching interventions for behavioural shift of staff/ people coming in direct contact with customers especially at point of service.• Strategy for expansion and growth without system dilution.WHAT MAKES ME DIFFERENT?I believe that every business is different and need distinct solutions, even though the desired end result is same. I work with the top team and down the line to create and implement solutions that are cost effective and easily replicable and scalable. I have the advantage of understanding and serving different industry segments that helps me in bringing a unique perspective to my client’s business.

Vivek Ray's Current Company Details
Freelance / Consulting

Freelance / Consulting

View
Freelance Trainer and Consultant
Bengaluru, KA, IN
Website:
robjacobson.com
Employees:
138
Vivek Ray Work Experience Details
  • Freelance / Consulting
    Freelance Trainer And Consultant
    Freelance / Consulting
    Bengaluru, Ka, In
  • Freelance / Consulting
    Freelance Trainer & Consultant
    Freelance / Consulting Aug 2012 - Present
    Bangalore
  • Sayaji Hotels Ltd & Barbeque Nation Hospitality Ltd.
    Corporate Head- Training & Development
    Sayaji Hotels Ltd & Barbeque Nation Hospitality Ltd. Oct 2011 - Jul 2012
    Indore Area, India
    • Conducted more than 1600 hours of training across India in a span of 1 year for supervisory, lower and middle management level• Development of Management Trainee and Hotel Operations trainee program and implementing it all across the hotels and restaurants for development of supervisory and managerial level staff.• Development of On Job Training Program for development of junior manpower• Classroom training of staff (supervisory to middle management level) in soft skills… Show more • Conducted more than 1600 hours of training across India in a span of 1 year for supervisory, lower and middle management level• Development of Management Trainee and Hotel Operations trainee program and implementing it all across the hotels and restaurants for development of supervisory and managerial level staff.• Development of On Job Training Program for development of junior manpower• Classroom training of staff (supervisory to middle management level) in soft skills, leadership, coordination skills, communication, team management, training skills and other supervisory and managerial aspects.• Development of training content based on the competency requirements of the organization reflecting its vision and values.• Auditing and Monitoring of all training activities• Setting up training department for the entire group, creating training processes, manuals and policies for the group.• Drove the pan India campus recruitment drive for Management Training & Hotel Operations Trainee and recruited 230 fresh graduates. Show less
  • Cambay Institute Of Hospitality Management  (Neesa Group)
    Head - Academic Development
    Cambay Institute Of Hospitality Management (Neesa Group) Aug 2009 - Apr 2011
    Ahmedabad Area, India
    Joined as Principal for Gandhinagar Campus, In two months promoted as the Head - Academic Development for all the three campus. Some of the key achievement includes - Standardization of Academic processes and creating accountability, - Development of a Institute Management software that is a tool for planning and monitoring the academic processes, -Development of eCIHM the first portal for online hospitality education in India.
  • Hr@Bangaluru
    Consultant
    Hr@Bangaluru Jan 2008 - Jul 2009
    Bangalore, India
  • Nshm Academy
    Head Of Department
    Nshm Academy Dec 2005 - Dec 2007
    Durgapur, West Bengal India
  • Wigan & Leign School Of Hospitality Management (Formarly 9Th Mile College Of Hotel Management & Tour
    Head Of Department & Director (Studies)
    Wigan & Leign School Of Hospitality Management (Formarly 9Th Mile College Of Hotel Management & Tour Apr 2001 - Apr 2005
    Indore, India
  • Ips Academy
    Lecturer
    Ips Academy Sep 1995 - Mar 2001
    Indore, Mp, India

Vivek Ray Skills

Soft Skills Training Training Leadership Hospitality Training Hospitality Management Consultancy Hr And Training Consultancy Motivational Keynote Speaking Strategic Planning Problem Solving Leadership Development Writing Training Soft Skills Human Resources Recruiting Hospitality Management Team Management Leadership Training Delivery Management Hospitality Event Management Employee Training Performance Management Talent Management Staff Development Coaching Organizational Development Employee Engagement Talent Acquisition Project Planning Employee Relations Teamwork Team Building Change Management Customer Satisfaction Business Development Operations Management Hospitality Industry

Vivek Ray Education Details

  • Institute Of Hotel Management, Catering Technology & Applied Nutrition
    Institute Of Hotel Management, Catering Technology & Applied Nutrition
    Hotel Management
  • National High School
    National High School
    Science
  • B. D Memorial Institute
    B. D Memorial Institute
    First Division

Frequently Asked Questions about Vivek Ray

What company does Vivek Ray work for?

Vivek Ray works for Freelance / Consulting

What is Vivek Ray's role at the current company?

Vivek Ray's current role is Freelance Trainer and Consultant.

What is Vivek Ray's email address?

Vivek Ray's email address is vi****@****hoo.com

What is Vivek Ray's direct phone number?

Vivek Ray's direct phone number is +9188203*****

What schools did Vivek Ray attend?

Vivek Ray attended Institute Of Hotel Management, Catering Technology & Applied Nutrition, National High School, B. D Memorial Institute.

What skills is Vivek Ray known for?

Vivek Ray has skills like Soft Skills Training, Training Leadership, Hospitality Training, Hospitality Management Consultancy, Hr And Training Consultancy, Motivational Keynote Speaking, Strategic Planning, Problem Solving, Leadership Development, Writing, Training, Soft Skills.

Who are Vivek Ray's colleagues?

Vivek Ray's colleagues are Sasi Avadi, Stephen Paltor, Jemima Garrett, Piero Stefano Gavilano, Comr Seun Moses Jolaiya, Peter Bradshaw, Cdr Srivatsan (Vatsan).

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