Vivek Sam Email & Phone Number

Bengaluru Area, India

Responsible for testing and tech lead for Billing and operations support system for ShoreTel UCaaS offering. BSS/ OSS system provides provisioining, billing, monitoring, and BI capabilities.Working with cross functional teams and understanding features like KAFKA, CDR, GITLAB, puppet.Setting up the test environment, testbed with different components in cloud system. Guiding the engineers, monitoring all engineers, and consolidating the entire status of India team and reports to the US manager. Responsible for bug tracking, sanity test cases design, regression test cases and release sign off from India team.

Bengaluru Area, India

• Responsible for quality assurance of ShoreTel's cloud based multitenant uCaaS platform. • Feature testing and Automation of Shoretel’s cloud, premise and hybrid products.• End to end solution testing of Shoretel's Billing and provisioning portal (BOSS).• Responsible for delivering quality in ShoreTel’s billing and provisioning customer portal(OSS/BSS)• Hiring & mentoring the new members, conducting cross functional trainings to enable team to come up to speed.• Encouraging collaborative work culture in the team/organisation.• Encourage early involvement of test team members during review/grooming meetings.• Providing input to various productivity improvement matrix, Retrospective, root cause analysis, escape defect analysis, • Providing technical assistance to support teams, involving in product deployment, and post deployment validations • Providing day to day status, representing the platform group in program meetings etcLeading a team of 12 members comprising 8 FTE's and 4 automation engineers.Working closely with PLM's, architects and managers to keep track release monthly, reviewing the user story contents, defect tracking, verification and ITSM validations.

Bengaluru Area, India

Primarily responsible for Billing and operations support system for ShoreTel UCaaS offering. BSS/ OSS system provides provisioning, billing, monitoring, and BI capabilities.• Actively involved in hiring & coaching the QA Organization to build a strong workforce • Responsible for Quality Assurance of Mitel’s multi-tenant UCaaS Solution system jointly hosted on Private data centers, AWS and GCP as a whole system.• Engaging with stakeholders like Product team, program team, engineering teams to coordinate the Quality Gate and hence deliverable'.• Managing multiple QA teams like Cloud Platform, Provisioning and Billing team, next generation collaborative cloud apps.• Encouraging self-organizing & collaborative work culture in the QA organization. Provide necessary training and other enabler activities to achieve common QA objectives.• Achieve people mobility within QA organization by effective cross functional and cross geographical collaboration.

Bengaluru Area, India

Atlanta, Georgia, United States

Over 4 years of experience in the networking/video domain as a Manual Software Tester/VIDEO Technology Lead in Cisco Systems, Inc. Worked as technical advisor in implementing the video head end (the whole DBDS system with SVD, VOD, Broadcast videos) in HCL Lab premises.Was the Video Technical Lead for the product called RFGW-10 which is Cisco's end-to-end Video, Voice and Data solutions for Cable operators. Worked as the coordinator for launching the whole video release and lead the team in Chennai to launch the product in international market.Was responsible for 1. Set up and manage a DBDS using the DNCS2. Using DNCS to add and configure additional components to an existing DBDS.3. Add and configure services for an existing DBDS (Like VOD, SDV, Broadcast)4. Configuring and provisioning the settop boxes for each servicesExtensive experience in various NMS application testing. Experience also covers Team Management through Agile Methodology and Software Quality Assurance processes. Align with the quality process (PQA and OMS) and tracking the process level by regular Audit.

Chennai Area, India

Extensive experience in various NMS application testing. Experience also covers Team Management through Agile Methodology and Software Quality Assurance processes. Align with the quality process (PQA and OMS) and tracking the process level by regular Audit.Involved in analysis, design and development of Windows based Applications using C#. Net, C#, SQL Server 2005 and PERL. Also worked in C language and testing tools like RTRT, PC Lint LDRA and Rain Code.

Bachelor Of Technology (Btech), Computer Software Engineering

Activities and Societies: Virtuso (Cultural Event)Btech degree holder in Computer Science and Engineering (First Class)

Pre Degree, Maths, Science, First Class With Distinction

High School, Maths, Science, Frist Class With Distinction