As a Sr. Project Lead at Pharmasecure, Vivek managed projects to enhance product security and combat pharmaceutical counterfeiting. He defined project scope, objectives, and deliverables, developing detailed plans aligned with company goals. Vivek led client communication, ensuring updates on project progress, addressing concerns, and gathering feedback. He coordinated teams to ensure efficient resource allocation, monitored project progress, and prepared detailed reports for senior management and clients. Vivek proactively identified and mitigated risks, maintained quality standards, managed project budgets, and ensured compliance with industry regulations. Post-project, he conducted evaluations to implement improvements, ensuring projects were delivered on time, within budget, and met quality standards, contributing to Pharmasecure's mission in pharmaceutical security.

As a Sr. Project Coordinator at Domino Printech Ind Pvt Ltd, Vivek was responsible for comprehensive project planning, including resource allocation, timelines, and milestones. He served as the primary liaison between clients and internal teams, ensuring clear communication and managing expectations. Vivek monitored project progress, generated regular reports, and addressed issues promptly. He identified and mitigated risks, conducted quality checks, and ensured compliance with standards. Managing budgets, he optimized costs and tracked expenses. Leading project teams, Vivek provided motivation, resolved conflicts, and fostered collaboration. Post-project, he conducted evaluations and documented lessons learned to improve future projects, ensuring timely, within-budget delivery and high client satisfaction.

Customer Support and Service: Providing technical support and troubleshooting assistance to customers to resolve issues with products and services.Installation and Maintenance: Overseeing the installation, configuration, and maintenance of technical equipment and systems to ensure proper functioning and customer satisfaction.Training and Education: Conducting training sessions for customers to educate them on the proper use and maintenance of products and systems.Technical Documentation: Creating and maintaining technical documentation, including user manuals, service reports, and technical guidelines.Field Service Operations: Performing on-site visits to address customer concerns, conduct inspections, and perform repairs or replacements as necessary.Customer Relationship Management: Building and maintaining strong relationships with customers to understand their needs, provide timely solutions, and ensure high levels of customer satisfaction.Feedback and Improvement: Collecting feedback from customers and providing insights to the product development team to drive continuous improvement and innovation in products and services.Sales Support: Collaborating with the sales team to provide technical expertise during pre-sales and post-sales activities, including product demonstrations and technical presentations.

• Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects• Ensure that all projects are delivered on time, within scope, and within budget• Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility• Ensure resource availability and allocation• Develop a detailed project plan to monitor and track progress• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques• Measure performance using appropriate project management tools and techniques• Manage the relationship with the client and relevant stakeholders• Perform risk management to minimize potential risks• Establish and maintain relationships with third parties/vendors• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project• Track project performance, specifically to analyze the successful completion of short and long-term goals• Developed and maintained relationships with stakeholders to ensure their buy-in and support for the project• Defined and communicated project goals and objectives to ensure alignment across teams• Led and coordinated cross-functional teams to ensure successful project execution and completion• Developed and managed a complex project plan that outlined milestones, timelines, and resources needed• Negotiated and managed vendor contracts to ensure cost-effectiveness and timely delivery• Developed and maintained project budgets to ensure the project stayed within budget• Troubleshot and resolved conflicts among team members to ensure effective collaboration• Identified and managed project dependencies to ensure successful project completion.