Vivek V Mathew Email and Phone Number

• Ensured seamless transport operations by booking and scheduling orders in line with customer and business needs, ensuring accuracy and timeliness.• Monitored transportation schedules and delivery performance, identifying and addressing potential bottlenecks to prevent delays.• Collaborated with key stakeholders such as internal departments, hauliers, and external partners to ensure efficient flow of goods and timely deliveries.• Analysed transportation data to identify trends and provided insights for operational improvements, contributing to a 10% increase in efficiency.• Coordinated multi-modal transport plans, ensuring that goods were moved through the most efficient and cost-effective routes.• Maintained compliance with safety, legal, and customer requirements across all transportation operations, ensuring the highest standards of service.• Produced daily, weekly, and monthly reports detailing operational performance metrics, including on-time deliveries, shipment discrepancies, and vehicle utilization.• Led continuous improvement initiatives aimed at optimizing route planning, reducing transportation costs, and improving service levels.• Developed contingency plans to manage unforeseen disruptions (e.g., vehicle breakdowns, delays, and reroutes), minimizing operational impact.• Liaised with warehouse teams to synchronize inventory availability with transportation schedules, ensuring that delivery commitments were met.

• Optimized proactive customer communication, leading to a 20% increase in customer satisfaction scores.• Ensured compliance with contractual obligations by accurately managing delivery paperwork, resulting in a 15% reduction in discrepancies.• Maintained successful order debriefing and executed administrative tasks, enhancing operational efficiency by 10%.• Facilitated communication between customers, hauliers, and delivery points, resolving 95% of issues without escalation.• Coordinated vehicle and parts movements into and across the UK, ensuring timely delivery.• Prepared comprehensive reports for customers and managers, contributing to a 12% improvement in decision-making processes.• Supported UAT testing for MySupplyChain, improving system reliability by 25%.• Managed the coordination of customer deliveries, liaising with internal functions.• Ensured the availability of third-party contractor services as needed.• Provided on-the-job training, increasing team competency and productivity by 18%.

• Identified and qualified new customers, contributing to a 30% increase in customer base.• Provided expert consultation and maintained strong customer relationships, resulting in a 25% increase in repeat business.• Managed sales, transition, and delivery of products, ensuring on-time delivery and 100% customer satisfaction.• Initiated and built relationships through phone and presentations, driving a 40% increase in lead conversions.• Coordinated the movement of demonstrator vehicles within India, including planning and returns management.• Oversaw the delivery of customer accessory requirements, ensuring correct documentation.

• Reviewed civil and electrical drawings, ensuring 98% accuracy in project estimates.• Prepared estimates based on customer requirements, leading to a 20% increase in project approvals.• Provided expert consultation and maintained strong customer relationships, resulting in a 15% increase in client retention.• Prepared device distribution and controls summaries, improving installation efficiency by 10%.• Monitored projects and provided timely support, reducing project delays by 25%.• Ensured timely supply of products, maintaining a 95% on-time delivery rate.• Handled inbound and outbound calls, achieving a 90% customer satisfaction rate.• Provided after-sales support, resulting in a 20% decrease in return rates.• Managed the location of vehicles in storage facilities.• Coordinated electric charging requirements with third-party suppliers.• Assisted in achieving INR 1 crore (£100,000) in targeted revenues from new and existing customers.

• Monitored office floor operations, improving overall team productivity by 15%.• Supervised and assisted team members, increasing team performance metrics by 20%.• Sent hourly and daily sales conversion reports, enhancing management’s decision-making process.• Prepared team schedules, optimizing workforce allocation and reducing downtime by 10%.• Managed call flow and assigned calls, resulting in a 25% increase in call handling efficiency.• Monitored live calls and maintained quality, achieving a 95% call quality rating.• Provided on-the-job training, boosting new hire performance by 30%.• Progress chased supplier orders to ensure timely delivery.

• Planned project schedules, ensuring 100% on-time completion of construction works.• Prepared project documentation and billing, leading to a 20% increase in billing accuracy.• Handled multiple residential and commercial projects, delivering all projects within budget and time constraints.• Coordinated construction activities, improving collaboration between clients, contractors, and vendors by 25%.• Managed MEP works and coordinated with HVAC consultants, ensuring project compliance and quality.• Planned and ensured timely supply of inventory, maintaining a 98% inventory availability rate.