Vivek Viswanathan Email & Phone Number

An outstanding Data & Analytics and Modernization Leader with extensive Corp. experience working with brands including American Express, QBE & CBA. With significant experience in Business & Technology (inclusive of Senior Leadership) facing roles. Building teams. Driving the Long Range Planning & ongoing alignment to Business objectives. And leading Transformation agendas that impact People, Process, Data, Tech, Culture, KPIs & Governance. Inclusive of Customer Experience Transformation. RECENT - KEY ACHIEVEMENTS Business Insights Gen & Decision Support: Successfully mobilized & led a X functional squad to generate Business Insights (after bridging Operational & Financial metrics) and inform Strategic Decision Making to support the Organizations medium-long term growth aspirations. Illustration examination question we unpacked - How has the Cost to Serve a Customer evolved with Business Performance?Next Gen - Customer Profiling & CX Transformation: In partnership with Consumer strategy; successfully mobilized & led a X functional squad to build Customer Personas based on distinct Risk attitudes because we believe Attitude beats demographics. Heat mapped existing Consumer book based on Risk Attitude, Customer Potential and Asset Risk. Process Re-engineering (via Agile methodology): Successfully led a Value Stream Mapping exercise (of the Month End Reserving process) with Actuaries SMEs & Leaders. Identified Re-engineering & Mod opportunities. Built - Quantifiable & Measurable Lean Benefit stories. Led the Tech delivery (with my team) using Alteryx & SAS Tech. As a result - Improved Colleague Productivity, Cycle Time & Colleague Sentiment.Business Transformation: Successfully led a team of Data Engineers (in partnership with SMEs & Leaders) & delivered Process (Data) Mod. programs of work within the AUSPAC Finance eco system. As a result - Successfully injected ~$2M in Profitability into the P&L as a result of Colleague Productivity uplift and Expense reduction.Data Products Delivery: Successfully co-led Actuaries Tech Product Owners from my team (with Enterprise Delivery Chapter) in the delivery of a new Cloud based Data and Analytics eco system (for Workers Comp & CTP) before 2024 EOY. Which will become the central source of key Business Data and Insights for AUSPAC. 3 year attributable benefits ~$16M as a result of (1) Increased Insight & efficiency savings, (2) Reduced Capital, (3) One off - Reduced Risk adjustments, (4) Data risk mitigation and (5) Elimination of ongoing SAS Legacy Tech Infrastructure cost after Decommission.

Listed skills include Product Management, Business Process Improvement, Process Consulting, Product Development, and 21 others.