Viveka Kulmala Email & Phone Number

AI | B2C AI strategy | Transformation | Change Management | Project Management | Sales Services & Operational Excellence | Executive Team | Leadership Management | Process Development | Growth

Helsinki, Southern Finland, Finland

Transformation | Change Management | Leadership | Teamwork | Project Management Responsible for Telia Sales (Retail’s) development projects. Project management: Serving all Telia Sales and it’s executive team by leading several development projects to make Telia Sales better. This includes analysis, process creation, project planning executing and implementing. Leadership: Making excellent results by involving all the key players and keeping all the promises in the made time frame and budget. Executing projects with great success without forgetting to supporting colleagues and other stakeholders.

Helsinki, Southern Finland, Finland

Sales | Leadership | Management | Service Design | B2b | B2CResponsible for Telia Company’s partnership for four different concepts with Rainmaker. Account management: Serving (executive level) clients with can-do attitude from planning steering groups, organizing out of office planning days, producing customer-related content, sales reporting to increasing the partnership. Service design: Designing, developing and coordinating sales concepts. Leadership: Supporting our Telia team / Concept Managers, Marketing Managers, Business Unit Manager and Recruiters, etc to do their best, tolerate failure and keep customer promises.

Espoo

AI Product Management | Project Management | Customer Relations | SaaSManaging SaaS (beta) AI Assistant Nea (startup). Product Management: Responsible for the Nea AI Assistant product. Tasks involved researching customer needs, planning and designing new features as well as communicating requirements to our developers.Responsibilities included creating the Nea experience, user flows & personas, and managing the operative work with the backlog. Worked closely with our CTO and other relevant stakeholders to develop the best possible solution.Project Management: Running significant projects all the way from planning to execution. I had a vital and central role in the success of numerous projects. This involved coordination tasks and communicating requirements for our developers, marketing, and design. Customer Relations: Responsible for maintaining customer relations for Neadvice. Worked closely with our CEO to achieve optimal customer satisfactionThis involved key account management, running and developing customer support, organizing and running pilots as well as product training.

Helsinki

Customer experience | Team leading | Sales | Retail | Leadership Management Independently running an Apple Shop-In-Shop in Retail Channel.Successfully growing the YoY sales B2C, B2B. Planning and executing much appreciated seasonal merchandise displays to support sales.Creating happy customer experiences. Maintaining the high quality of Apple Experience (Mystery shopping & Quality auditing) and scoring most top points. The shining star of customer feedback. Team leading and training salespeople (15 people).Building strong and lasting relationships with different stakeholders (partners & customers)

Helsinki

Events | B2B | B2C | Customer Service | Customer Experience | Marketing | SalesBrand representative in various marketing events both for B2B and B2C.Manifold job description such as a speaker, host, and representative Supporting excellent customer experience for brands like Sinebrychoff (Coca-Cola, etc.), L’Oréal Paris, PlayStation and Carlsberg trow excellent people skills. Being the lead promoter to whom you can trust to give any tasks and know the results will be excellent.

Master'S Degree, Marketing/Marketing Management, General

Thesis: "Success from Maximized Individual Potential: Maximized individual potential reflects in the company's success.“ Grade 4/5

Bachelor'S Degree Bba, Leadership Management, Customer Experience, Sales And Marketing, Thesis 5/5. Grade 4.3

Valedictorian 2017.

Ylioppilas / High School