Karunakaran Vivekananthen Email & Phone Number

VISTEON ELECTRONICS INDIA PVT LTD, CHENNAIPeriod: Jun - 2010 to Till Date Designation: Sr. Engineer – Customer / Field QualityJob Profile • Contribute in increasing and sustain the customer satisfaction as well profitability of the organization by providing on time response and support to customer.• Identify and implement suitable actions to improve the warranty trend as well as to reduce overall warranty cost.• Ensure on time analysis of field rejection parts and submission of counter measure action in customer specific document• Identified suitable solution and implemented in field to avoid the latent failures and reduce the MIS value meeting customer targets • Preparing road map to reduce the MIS value • Identify and establish suitable service partner to satisfying the customer by maintaining the turnaround time (TAT) target of servicing.• Assessment of service provider’s facility and systems.• Monitoring the service partner performance in field and drive the improvement actions • Ensure flawless spares support to service partnerKEY ACHIVEMENTSReduction of MIS Value :- Infotainment / Car Audio Project Handled: 1. TATA Motor – Major Issue Handled: 1. Paint peel off issue in IVI Bezel assembly - Harrier2. No Audio output during vehicle long run. - Harrier3. Disturbance noise from speaker - Harrier2. SAVWIPL Major Issue Handled: 1. Intermittent Audio output clip in all source - REGIO2. Wi Fi feature not enabled in Radio - REGIO3. Voice Echo at receiver end in Blue tooth call – MIB Gen2Instrument Cluster Project Handled: 1. TATA Motors Major Issue Handled: 1. Lens crack – Altroz, Nexon & Tiago2. Gauge pointer struck up issue - Altroz2. Hyundai Motors – 1. Gauge Pointer struck up issue - SU2i (Creta)2. Erratic reading in Fuel gauge – AH2 (New Santro)Reduction of Warranty cost:-Project Handled: 1. TATA Motors - Harrier2. SAVWIPL – Regio and Gen 23. Mahindra – Xuv 5oo4. Volkswagen - Vento, Polo1. Identified the suitable service provider for fast, economic and reliable service.2. Identified serviceable child parts to reduce the warranty cost further.3. Signing of the warranty claim (Burdon) ratio with the customer for warranty failures by implement the joint analysis at customer place.Technical Support: 1. Preparing the technical service bulletin (TSB) and FAQ document with basic diagnostic instructions and training material with feature explanation2. Conduct the feature explanation and product testing training to service partner team

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  Anna University

  Electronics And Instrumentation