Banking And Financial Services Domain-Americas 2 region for the fraud prevention and card dispute operations

Worked in Equity Securities Market

Worked on profile of classic relationship manager/ personal banker profile for retail branch banking vertical in two branches as Sus Pashan Pune and Khadakwasala Pune, also holds combined working experience as teller/ Authoriser for financial and non financial transactions inclusive of inward and outward remittance.

• Handling customer operations part of an industry with team CSU• A part of official’s meetings with various clients like Reliance Industries, Corteva Agriscience, Saint-Gobain, Bayer Crop Science, etc. regarding query and resolutions also making MIS reports regarding query and feedbacks• Providing detailed real data information on the portal with precise details• Working and supervising on closure pf trips as well as consent initiation• Maintaining smoothness of… Show more • Handling customer operations part of an industry with team CSU• A part of official’s meetings with various clients like Reliance Industries, Corteva Agriscience, Saint-Gobain, Bayer Crop Science, etc. regarding query and resolutions also making MIS reports regarding query and feedbacks• Providing detailed real data information on the portal with precise details• Working and supervising on closure pf trips as well as consent initiation• Maintaining smoothness of operations.• Monitoring operation performance external as well as internal stakeholders. Show less

•Analyzing ports and clearing events alerts on portal for daily basis•Monitoring industry trends and analyzing with tools and rate ingestion for ports•Plan, develop, implement newer strategies and plans for improvisation in collaboration with tech team•Directing and prioritizing operational processes.•Monitoring logistical industry trends and forecasting prices by using suitable software’s

Internship period (3months) - 01/June/2020 - 31/August/2020Project assigned by - "Eureka Forbes"-Process improvements in after sales service of water purifier 1) Scaling up of manpower requirement for the role of service technicians2) Hiring of technicians (Have hired around 200 technicians within 3 months)3) Maintaining and scheduling for training of candidates4) Resolving issues of ground level staff as well as organization5) Working on SAP systems6)… Show more Internship period (3months) - 01/June/2020 - 31/August/2020Project assigned by - "Eureka Forbes"-Process improvements in after sales service of water purifier 1) Scaling up of manpower requirement for the role of service technicians2) Hiring of technicians (Have hired around 200 technicians within 3 months)3) Maintaining and scheduling for training of candidates4) Resolving issues of ground level staff as well as organization5) Working on SAP systems6) Digital ID generation and information processing7) Hands on experience with SAP system8) Analyzing and managing team on daily basis9) Conducting of online training and classroom training10) Allocation of technicians according availability11) Identifying and improving bottlenecks within organization12) Maximizing efficiency of organization13) Management of individual leads and management of 200 candidates 14) Allocation of task and areas to individual technicians15) NPS scoring16) Performance evaluation and motivation Show less

Role -Service operation internSector -Health and hygiene related companies and organizations. 1) Worked for analyzing all equipment provided as a part of CSR initiative for improving various areas in lot many aspects2) I have taken surveys and made some draft over it for conveying information to officials3) I got to know about actual ground level condition of employees and issues they are facing4) We also conveyed information to officials regarding their problems5) We… Show more Role -Service operation internSector -Health and hygiene related companies and organizations. 1) Worked for analyzing all equipment provided as a part of CSR initiative for improving various areas in lot many aspects2) I have taken surveys and made some draft over it for conveying information to officials3) I got to know about actual ground level condition of employees and issues they are facing4) We also conveyed information to officials regarding their problems5) We also made a short video and posted it over youtube for our little contribution towards school who don't have received single cent from government for their initiative. Show less