Vivek C. Email & Phone Number

An experienced professional with 12+ years of experience in Product Management out of 19+ years of industry experience.I have worked for 9 years in Dell; in last role as Product Line Manager (2 years) for Explore Shopping Experience and Digital communications (Virtual Assistant, Chat and Collaboration) product lines of Dell.com E-Commerce Customer Experience and also leading a team of 5 product managers.In earlier experience at Dell, I have worked As Sr. Product Manager for Chat and Contact Drawer product. I have worked to unify the contact experience across Dell online customer journey to drive CSAT and Revenue for contact options i.e. Live Chat, Chat Bot (Virtual Assistant), Lead generation via Sales Callback Form, Social Messaging etc. I have also worked as Product Line Manager for Account Management and Configurator product lines of Dell Global eCommerce platform for B2B customers. Also worked in product owner role for feature teams in Shop, Cart & Checkout and Configurator products.Prior to DELL I have worked in Manthan (now Algonomy) as Product Manager in Customer Loyalty domain, working on a white labeled mobile app for Android and iOS platform having a backend platform for targeted marketing. I have been with Kronos (now UKG) for 2.5 years as Product Manager for Workforce Task Management product in retail domain, from initial stage to the customer adoption.I have experience in working with global business and cross-functional teams across AMER, EMEA, APJ regions. I have understanding of eCommerce domain (customer experience, cart and checkout, account management) for both B2B and B2C segments.I'm always looking to grow my professional network to learn new things, share my knowledge and connecting with people across domains.Skills:Product Lifecycle Management: Product Management, Product Strategy, OGSM, Product Design, Product Discovery, Solution Framing, User Research, Competitive Study, Stakeholder Management, Data & MetricsProduct Development: Product Owner, Agile Scrum Methodology, Product Roadmap, Sprint Backlog, User Story, Customer Demo, Cross-functional Team Management, Prioritization