An effective leader managing critical teams/functions, skilled in enlisting the support of all team members and stakeholders in aligning with project and organizational goals.Currently working with Commercial Banking, Payment services, other businesses and delivery partners across all regions by combining change expertise and experience to help shape and implement strategic change for HSBC delivering change key services like supporting end-to-end change life cycle, Change Portfolio Management, Program & Project Management, Business Consulting and Process Re-engineering. Instrumental in driving change improvements in customer experience and unit costs through automation, standardization and optimization of HSBC’s operating model covering people, processes, products and channels.

Lead and managed multiple payment processing functions (Multi-Currency Wire Transfers, FX Conversions, Cash Position Management & Investigations) and central screening operations ranging from various Currency based screening (OFAC Screening, Sanctioned entity list of various countries, Maritime list), Trade screening, Client screening, Anti-Money laundering screening & Securities screening Operations Management – Review/Revise Business SLA’s, Escalation Management, Financial Exposure review, Review/Revise Global Operating model, Capacity planning across sites, continuously assess Transaction Operations procedures to ensure that they are as effective as possible. Adjust workflow to accommodate changing business needs. Process management – Explore/Expand scope of business and/or transition process with upstream/downstream linkages. Cross-Functional & Cross-Process deployment of resources.Establish Centre of Excellence by consolidating Central Screening processes to efficiently & effectively use resources. People Management – Talent Acquisition, Talent Development, Talent Review. In my prior role at JP Morgan, was responsible for a team spanning across multiple screening activities – Currency screening, Trade screening, Client screening & Securities screening. Operational Control – Establish/Validate Control Substantiation/Self-Assessments, Perform Pre-Migration Risk Assessment/Post-migration self-assessment, perform internal audits, quality reviews and analysis, Continuous Improvement – Explore/Evaluate/Propose System enhancements & STP projects, Liaise with technology to review Business Release Documents/Functional Release Documents, Drive Lean projects, Create platform to engage team and/or LOB in forums that foster creativity, learning & business/process

FEB 2008 – APR 2009 – Lead and managed the development and implementation of a comprehensive Records management program and support systems within Fidelity India that ensure practices are in place to comply with Fidelity’s Records Management Policy and Standards. JAN 2004 – JAN 2008 – Lead and managed the operations team for Withdrawals/Disbursements side of Money-Out business of 401(K). Records Management Partner with Records Management in U.S to develop and implement a standard records management program for Fidelity India that complies with the firm’s records management policy and standards Build extended team across the Fidelity India organization in support of developing the infrastructure, procedures, controls, and measures necessary to comply with Fidelity records management records management policy and standards Ensure the necessary Fidelity India Systems focus on the long-term systems requirements for implementation of compliant electronic records schedules. Monitor location of electronic records and regularly issue reminders about authorized repositories for electronic recordsOperations Management – Review/Revise Business SLA’s, Escalation Management, Financial Exposure review, Review/Revise Global Operating model, Capacity planning across sites, continuously assess Transaction Operations procedures to ensure that they are as effective as possible. Adjust workflow to accommodate changing business needs.Process management – Explore/Expand scope of business and/or transition process with upstream/downstream linkages. Cross-Functional & Cross-Process deployment of resources. People Management – Talent Acquisition, Talent Development, Talent Review. Operational Control – Establish/Validate Control Substantiation/Self-Assessments, Perform Pre-Migration Risk Assessment/Post-migration self-assessment, perform internal audits, quality reviews and analysis