Vivek Desai

Vivek Desai Email and Phone Number

Financial Services Professional | Fraud Analyst | Customer Service Expert | E-commerce Specialist @ Momentum Financial Services Group
Vivek Desai's Location
London, Ontario, Canada, Canada
About Vivek Desai

I am a results-oriented business professional seeking opportunities in a growth-oriented organization where I can demonstrate my value as an asset through my commitment to integrity, honesty, dedication, and passion for delivering excellent work.With a diverse skill set, including financial auditing, bookkeeping, customer service, e-commerce operations, financial analysis, fraud analysis, and proficiency in Microsoft Word, Excel, and PowerPoint, I am well-equipped to excel in the financial services and accounting fields.Currently, as an Ecommerce Specialist at Walmart Canada, I efficiently assemble and deliver orders while providing knowledgeable support to customers. I am proactive in addressing customer inquiries and resolving issues to ensure a seamless shopping experience. Additionally, my experience as an Account Manager at Concentrix (Capital One Bank) involved managing client communication, resolving escalations, and continuously improving service delivery.In my previous role as a Fraud Analyst at Concentrix (Capital One Bank), I executed customer verification, conducted transaction inquiries, and resolved complex problems. I adopted a consultative approach to assist customers and handled confidential information with utmost professionalism.As an Assistant Accountant at Work-Well Accountancies, I processed payments, prepared financial documents, and assisted in budget preparation and tax filing. I also organized and implemented accounting activities while liaising with auditors.My education includes pursuing the CFA Institute's Level I Candidate in the CFA Program. I completed a Financial Planning program and a Post Graduate Certificate in Strategic Management in Accounting from Centennial College. My Bachelor's degree in Commerce provided a strong foundation in accounting, auditing, statistics, and economics.Outside of my professional work, I actively engage in volunteering activities. I was part of the creative team for the college magazine, contributed to the logistics team of the HLCC Model United Nations Society, collaborated with the United Nations Information Centre for India and Bhutan, and served as the head of the hospitality team for the HLCC Model United Nations Society. I was also a founding member of the HLCC SAYEN Eco-Buddy Club, collaborating with the South Asian Youth Environment Network and TUNZA.I am eager to contribute my skills and experiences to a dynamic organization in the financial services and accounting sectors. Let's connect and explore potential opportunities.

Vivek Desai's Current Company Details
Momentum Financial Services Group

Momentum Financial Services Group

View
Financial Services Professional | Fraud Analyst | Customer Service Expert | E-commerce Specialist
Vivek Desai Work Experience Details
  • Momentum Financial Services Group
    Financial Service Representative
    Momentum Financial Services Group Jan 2022 - Present
    London, Ontario, Canada
    • Deliver results on store profitability goals through strategic planning and execution.• Provide a quality customer sales experience by efficiently handling all customer transactions.• Identify and address customer needs, offering tailored solutions to enhance satisfaction.• Accurately handle cash transactions and input data into the system with precision.• Contact customers with past due balances via phone, negotiating payment terms and schedules to ensure timely resolution.• Ensure completion of all documentation with high accuracy and attention to detail.• Adhere to safety, security, and compliance protocols to maintain a secure working environment.
  • Concentrix
    Account Manager
    Concentrix Apr 2021 - Dec 2021
    Riverview, New Brunswick, Canada
    • Manage high level communication with clients and internal leadership on all escalations from engagement to resolution.• Review and identify root cause for all escalated service requests and use this information to improve continuously within service delivery teams.• Collaborate with other workgroup teams to train using process and procedures based on historical experience.
  • Concentrix
    Fraud Analyst
    Concentrix Jan 2020 - Apr 2021
    Riverview, New Brunswick, Canada
    • Executed and performed the day-to-day resolutions of complex problems and escalated client complaints.• Handled confidential information in accordance with privacy policies.• Reviewed and analyzed online banking/ ACH transactions to determine fraud activity.
  • Work - Well Accountancies
    Graduate Trainee
    Work - Well Accountancies Oct 2016 - Oct 2017
    Ahmedabad, Gujarat, India
    • Process payments and financial documents such as invoices, statements, and vouchers.• Assist accounting managers in the preparation of annual budgets and Income- expenditure patterns.• Ensure that tax returns are filed within the timelines.• Organise, plan and implement accounting activities• Liaisoning with auditors to get the books of accounts audited and responding to the queries raised by the auditors from time to time.

Vivek Desai Education Details

Frequently Asked Questions about Vivek Desai

What company does Vivek Desai work for?

Vivek Desai works for Momentum Financial Services Group

What is Vivek Desai's role at the current company?

Vivek Desai's current role is Financial Services Professional | Fraud Analyst | Customer Service Expert | E-commerce Specialist.

What schools did Vivek Desai attend?

Vivek Desai attended Centennial College, Centennial College, H. L. College Of Commerce, Nirman High School.

Not the Vivek Desai you were looking for?

  • Vivek Desai

    Ui Developer | Crafting Intuitive & Engaging User Experience | Angular | React | Node.Js | Javascript
    Mississauga, On
    1
    tcs.com
  • Vivek Desai

    Technical Services Manager
    Milton, On
  • Vivek D.

    Information Technology Consultant At Geek Squad
    Mississauga, On
  • Vivek Desai

    Healthcare Management Student | Dentist | Volunteer At Uhn | Passionate About Patient Care And Community Health
    Scarborough, On

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.