• A management professional with close to 20 years’ experience in Program Management, Customer Experience, Service Delivery , Transitions, Client Relationship Management, Process Re-Engineering & Operational Risk Management.• Adept in managing BPO service operations with key focus on defining Clients / Partners SLA's & KPI's with bottom line profitability by ensuring optimal utilization of resources as well as handholding of business partners • Experience of managing large cross-functional teams across more than one location; operating in very dynamic scenarios of constantly evolving business metrics and ever changing targets, while continuing to deliver on revenue and profitability targets.• Operational experience spread across multiple geographies - US, Australia, UK & India and multiple domains - Mortgages, Consumer Banking & Insurance for Voice , Back office & blended ops.