Vivek Jaiswal Email & Phone Number

Bengaluru, Ka, In

Bangalore Urban, Karnataka, India

Heading a portfolio of products solving large scale data, analytics, and supply chain problems.

Bengaluru Area, India

Omoto is a new generation Net Promoter® solution. It has been designed keeping in mind how people interact with technology these days and the growing need for businesses. It offers omni-channel feedback collection, real-time escalation and reporting, and descriptive analytics for actionable insights.

Bengaluru Area, India

Customer Guru is a boutique customer experience consultancy. We deploy customer centric growth strategy based on widely acclaimed industry standard Net Promoter® system. We are committed to building a happier customer base for our clients in all industry segments.I bring extensive industry experience implementing NPS® in major global brands. I truly believe that the path to sustainable organic growth is only by delivering exceptional customer experience. Offering best practices in delighting their customers and building an ever loyal customer base.

Amsterdam Area, Netherlands

• Acquired the first banking customer for CustomerGauge within 90 days of joining. It’s one of the biggestacquisitions and has been growing consistently to become one of the biggest account by revenue• Cultivated C-level, VP and Director level contacts within leading global brands as demonstrated bysustained revenue contribution• Worked closely with the CEO and the COO (founders) to formulate growth strategies, sales & marketingplanning, and product pricing & roadmap planning• Structured the sales and marketing operation along with building a pricing model• Identified, opened, and built new partner relationships in Malaysia, Singapore, UAE, Spain, Czech,Germany and several other key markets. Managing sales through partner network and growing it• Built a new telemarketing outsourcing strategy and recruited a vendor for prospecting and leadgeneration; increased sales activity efficiency and reduced the sales cycle from 3 to 2 months

Eindhoven Area, Netherlands

• Developed a global social media strategy for marketing communication• Analysed third party social media platforms in lighting• Developed a model to rank LinkedIn Groups, other communities, forums, and blogs in order of relevance where Philips Lighting can participate to amplify its social media voice• Developed content strategy to attract creative lighting designers and keep them engaged with Philips Lighting

Toronto, Canada Area

• Managed phased rollout schedule, analysed and tracked all activities and functions using project plans, & developed a master task list of deliverables• Analysed changes in brokerage commission requirements for derivatives trading• Re-engineered online trading system to align with changes in business requirements

Leeds, United Kingdom

• Managed global delivery, defined short-medium-long term technology road-maps/strategies, customer engagement, built/managed/coordinated globally-distributed teams and led three multi-million dollar projects• Led a global team of eight developers in two locations• Conceptualized and spearheaded an automated deployment system• Developed offshoring strategy for component testing and maintenance• Championed account level learning and development activities organising workshops, knowledge sharing sessions, and seminars, and drove learning and development plans for the account

Ahmedabad Area, India

• Developed websites to enable online sales tax returns for Gujarat and Rajasthan Government• Designed and implemented innovative solutions to improve website performance• Organised workshops and certification drives to improve team competency

Fulltime International Mba, Strategy And Consulting

Activities and Societies: Co-VP of Career Development, Active member of Strategy and Consulting Club, Member of Marketing Club• Elected.

Bachelor Of Engineering, Information Technology, First Class With Distinction

Activities and Societies: Member of Sports Club, Member of Fine-arts Club, Member of Engineering Society (ESoc.) Club- Finalist.