EiA is run by VIVEK MAHINDRU, an alumni of St. Francis De Sales School, New Delhi. We have ample expertise in coaching kids from classes 6th to 9th. We aim to help the children develop their basics right from the grass root level. Our sole objective is to make concepts easier for kids to understand and comprehend so that they can score well in their academics from the very start. We ensure to give each and every child the due attention that he/she deserves. ELEVATE TO THE NEXT LEVEL

What with the advent of Mystery Shopping a pioneering concept used widely in developed countries to gauge consumer mindset with regards to varied products and services , it becomes quite imperative that a dynamic and professional organisation fills the void currently observed in the Indian Subcontinent...In order to fulfill the same we are pleased to announce the formation of " Association of Indian Mystery Shoppers " The objectives this Association aims to achieve through its pioneering work concept are as follows -A) Promote Mystery Shopping as a standard gauge to measure consumer mindset.B) Hand hold budding mystery shopper from different strata and provide professional guidance to current genre of Mystery Shoppers.C ) Safegaurding interest of associated members and mystery shoppers in general apart from creating professional team of the same.D) Defining and implementation of Code of ethics for Mystery Shoppers is also a key agenda of this Association. In order to ensure easy access to us we are in process of launching our website which would have all the relevant details hopefully answering most of your queries...So stay tuned folks there is more to come...⁠

LEGALKART’S vision is to make ‘Legal access’ democratic by making it neutral and affordable. We are creating world’s first ‘Preventive Legal Care Ecosystem’ for all and our mission is zero litigation.During a very brief stint, I played an important role in streamlining processes by developing process flows aka process notes, writing articles and revisiting and redesigning key business presentations. I was directly engaged with the key management in making decisions for betterment of the organisation.

LawRato is India's leading legal platform that connects thousands of people with top rated lawyers in their city and helps people to make better legal decisions by providing finest legal advice. We are a curated online marketplace that connects our network of 50000+ high-quality lawyers with business clients from across the country and abroad. As Head – Partner Relations, my vertical’s primary responsibility is to ensure that cordial relationships are maintained between LawRato and it's 50K+ existing partners (advocates) all across India and abroad so that the clients who approach LawRato receive a high quality experience every time. My role also includes enhancing the experience of these partners with LawRato at various touch points, right from the time when they come onboard the platform, and, thereafter throughout their journey with us.

(Certified as Quality Individual by the Quality College)An innovative, dynamic and highly energetic management consultant with a proven ability to identify and capitalize on business opportunities. Previously achieved rapid progression in major projects from the planning stage through to implementation and completion. A driven individual, comfortable in handling key accounts whilst exceeding service expectations. Possessing an outstanding track record of understanding, defining and shaping a customers' needs. Pro-active and having a proven ability to improve processes and people by promoting best practice procedures.Professional SynopsisØ A Post-Graduate Diploma (Sales & Marketing) - (Regular – 2.5 years - Equivalent to MBA in the market) with over 18 years’ experience in the areas of Customer Relationship Management in the service, hospitality and retail industry.Ø Proficient at managing successful process operations & delivering excellent customer service in adherence with service standards for business excellence.Ø Possess excellent interpersonal, communication and organisational skills with proven abilities in team management, customer relationship management and training.

Timely production of system reports regarding customer satisfaction on the basis of feedback cards. Customer Satisfaction Dashboard contains the analysis of both Pre-Installation and Post-Installation Feedback Analysis for each store and system wide.Started Quadrant Analysis which gives an insight to the management regarding the good and bad highlighted by the customers in their feedbacks.Refined existing Customer Relations processes system wide by initiating new formats and reports to bring accountability into the system. Centralised tracking started at H.O. level to ensure least goof ups. Productively initiated regular reviewing and providing inputs regarding continuous improvement of process flow to ensure better quality and customer satisfaction.Actively Participating in Management Decisions w.r.t. launch of new marketing activities, campaignsImparting trainings on Grooming, Soft Skills, WoW Customer Experience and Breakthrough Thinking system wide to educate customer facing staff on the pre-requisites of WoW Customer Service and for their self-development in terms of personality.Started Recognition of the best performers on great achievements by the management to generate motivation and employee satisfaction.Solving customer complaints that have been received as escalations to H.O. and winning back customers. Touring all out stations to ensure religious follow ups of customer satisfaction practices.Looking after the SMS campaigns & Mass E-mailing for boosting the sales, new launches.Planning a Loyalty Program to value relationships, enhance sales, customer interaction, brand loyalty. Program is a hybrid with different treatment to Premium Customers (Affinity Type) and Upper Middle Class Customers (Rewards Type). Database mining and cleaning to ensure correct data which can be used for marketing activities, loyalty programs. Developed Training Modules for the entire organization on Leadership, Team Building, Time Management, etc.

- Improvement and hike in Customer Overall Satisfaction figures by 8% (82% to 90%) in a year system wide. (Thereafter achieved 93% viz a viz a target of 91%) - Reduction in Guest Complaints by more than 50% in a year system wide.- Conducting Customer First Workshops system wide aiming at changing the complete mindset, a turnaround of attitude of the front office staff, explaining them how to leverage customer’s potential, how to handle complex situations through theory and role plays.- Recognised for the best CRM practice amongst all franchisee partners by YUM!- Efficiently handling 200 restaurants system wide. Analysis of 1,00,000 cards a month.- Editor of the Company’s Newsletter “DIL se…”. Looking after CSR activities for the company like old stuff donations, tree plantation, blood donation camps, etc.- Leading the projects of centralising complaint system for all departments and boosting sales and enhancing loyalty using SMS solutions like pre-ordering from home, QR codes, mobile wallet, points redemption, automated call for feedback collection.

Accountable for timely production & delivery of financial projects to international client in coordination with different departments in production and providing a high level of customer satisfaction and building relationship during every transaction.

Accountable for retaining customers; ensuring delivery of high level customer satisfaction and identifying customer base consisting of major corporate clients and VVIP customers.- Representing Delhi and developing a Web-based Knowledge Base on a Pan India Bharti Project (AirTel) on ECRM called EXCEL (Endeavor for Excellent Customer Experience & Loyalty) for a year.Successfully received:- Best Audits Award twice. Best Team Award twice. 100% Certification Award Best Team Performer