Honorary General Secretary
Association Of Indian Mystery Shoppers
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Vivek Mahindru Email & Phone Number
Honorary General Secretary
at
Association of Indian Mystery Shoppers
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Current company
Association of Indian Mystery Shoppers
Role
Honorary General Secretary
Location
West Delhi, Delhi, India
Who is Vivek Mahindru? Overview
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Quick answer
Vivek Mahindru is listed as Honorary General Secretary at Association of Indian Mystery Shoppers, based in West Delhi, Delhi, India. AeroLeads shows a matched LinkedIn profile for Vivek Mahindru.
Vivek Mahindru previously worked as Chief Coach and Mentor at Excel In Academics and Director - Business Engagements at Legalkart. Vivek Mahindru holds Bachelor’S Degree, Commerce from Delhi University.
Profile bio
About Vivek Mahindru
A Post-Graduate Diploma (Sales & Marketing) - (Regular – 2.5 years - Equivalent to MBA in the market) with over 20 years experience in the areas of Customer Relationship Management in the service, hospitality and retail industry. Proficient at managing successful process operations & deliver excellent customer service in adherence with service standards for business excellence. Possess excellent interpersonal, communication and organisational skills with proven abilities in team management, customer relationship management and planning. Holds the distinction of:-Being certified by Institute of Quality Learning, Phillip Crossby Associates as Quality Employee. Hand holding brands to develop holistically as an organisation in terms of operations, customer relations, employee engagements and all other important parameters.Handling Pan India CRM for Reputed International Hospitality Brands (300+ Outlets). Representing Delhi in a Pan India Project on eCRM called EXCEL (Endeavor for Excellent Customer Experience & Loyalty).
Listed skills include Team Management, Crm, Training, Management, and 20 others.
Current workplace
Vivek Mahindru's current company
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Association Of Indian Mystery Shoppers
10 roles
Vivek Mahindru work experience
A career timeline built from the work history available for this profile.
Chief Coach And Mentor
Excel In Academics
EiA is run by VIVEK MAHINDRU, an alumni of St. Francis De Sales School, New Delhi. We have ample expertise in coaching kids from classes 6th to 9th. We aim to help the children develop their basics right from the grass root level. Our sole objective is to make concepts easier for kids to understand and comprehend so that they can score well in their.
Honorary General Secretary
Association Of Indian Mystery Shoppers
What with the advent of Mystery Shopping a pioneering concept used widely in developed countries to gauge consumer mindset with regards to varied products and services, it becomes quite imperative that a dynamic and professional organisation fills the void currently observed in the Indian Subcontinent...In order to fulfill the same we are pleased to.
Director - Business Engagements
LEGALKART’S vision is to make ‘Legal access’ democratic by making it neutral and affordable. We are creating world’s first ‘Preventive Legal Care Ecosystem’ for all and our mission is zero litigation.During a very brief stint, I played an important role in streamlining processes by developing process flows aka process notes, writing articles and revisiting.
Dec 2018 - Jan 2019
Head - Partner Relations
LawRato is India's leading legal platform that connects thousands of people with top rated lawyers in their city and helps people to make better legal decisions by providing finest legal advice. We are a curated online marketplace that connects our network of 50000+ high-quality lawyers with business clients from across the country and abroad. As Head –.
Aug 2017 - Feb 2018
Founding Director And Chief Customer Officer
Value Add Consultancy Private Limited
(Certified as Quality Individual by the Quality College)An innovative, dynamic and highly energetic management consultant with a proven ability to identify and capitalize on business opportunities. Previously achieved rapid progression in major projects from the planning stage through to implementation and completion. A driven individual, comfortable in.
Jul 2014 - Jul 2017
Head - Customer Relations
F&F (Floor And Furnishings)
Timely production of system reports regarding customer satisfaction on the basis of feedback cards. Customer Satisfaction Dashboard contains the analysis of both Pre-Installation and Post-Installation Feedback Analysis for each store and system wide.Started Quadrant Analysis which gives an insight to the management regarding the good and bad highlighted.
Jun 2012 - Jun 2014
Senior Manager - Customer Relations
- Improvement and hike in Customer Overall Satisfaction figures by 8% (82% to 90%) in a year system wide. (Thereafter achieved 93% viz a viz a target of 91%) - Reduction in Guest Complaints by more than 50% in a year system wide.- Conducting Customer First Workshops system wide aiming at changing the complete mindset, a turnaround of attitude of the front.
Jan 2007 - Jun 2012
Project Manager
Accountable for timely production & delivery of financial projects to international client in coordination with different departments in production and providing a high level of customer satisfaction and building relationship during every transaction.
Sep 2003 - Jan 2007
Airtel Care Touch (High Profile Clients)
Accountable for retaining customers; ensuring delivery of high level customer satisfaction and identifying customer base consisting of major corporate clients and VVIP customers.- Representing Delhi and developing a Web-based Knowledge Base on a Pan India Bharti Project (AirTel) on ECRM called EXCEL (Endeavor for Excellent Customer Experience & Loyalty).
Mar 2000 - Aug 2003
3 education records
Vivek Mahindru education
Bachelor’S Degree, Commerce
Post Graduate Diploma In Sales And Marketing (Equivalent To Mba), Sales And Marketing, A
National Institute Of Sales
Education record
St.Francis De Sales
FAQ
Frequently asked questions about Vivek Mahindru
Quick answers generated from the profile data available on this page.
What company does Vivek Mahindru work for?
Vivek Mahindru works for Association of Indian Mystery Shoppers.
What is Vivek Mahindru's role at Association of Indian Mystery Shoppers?
Vivek Mahindru is listed as Honorary General Secretary at Association of Indian Mystery Shoppers.
Where is Vivek Mahindru based?
Vivek Mahindru is based in West Delhi, Delhi, India while working with Association of Indian Mystery Shoppers.
What companies has Vivek Mahindru worked for?
Vivek Mahindru has worked for Association Of Indian Mystery Shoppers, Excel In Academics, Legalkart, Lawrato.Com, and Value Add Consultancy Private Limited.
How can I contact Vivek Mahindru?
You can use AeroLeads to view verified contact signals for Vivek Mahindru at Association of Indian Mystery Shoppers, including work email, phone, and LinkedIn data when available.
What schools did Vivek Mahindru attend?
Vivek Mahindru holds Bachelor’S Degree, Commerce from Delhi University.
What skills is Vivek Mahindru known for?
Vivek Mahindru is listed with skills including Team Management, Crm, Training, Management, Operations Management, Vendor Management, Employee Engagement, and Leadership.
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