• Communicate effectively with vital stakeholders to gather information and provide updates. • Proactively identify and address any issues or delays that may arise during the onboarding process. • Work in partnership with recruiters/business areas to initiate, manage, and supervise background processes. • Ensure timely receipt of onboarding documents and resolve candidate inquiries promptly. • Maintain regular communication with candidates and Talent Advisors to keep them informed of any delays or changes to start dates. • Use various tools such as MS Teams, MS Outlook, ATS (SuccessFactors), background system (Clariti), New Hire Tracker (MS Excel), and Ticketing system to effectively carry out responsibilities. • Create and maintain a positive onboarding experience for all stakeholders.• Manage data of newly hired, internal mobility and position transfer of employees and students.• Maintain all HR data in your scope.• Provide HR administrative services.• Provide functional system expertise to colleagues.• Provide project support aligned to business.• Participate in User Acceptance Testing need bases.

• Execute HR processes & policies.• Provide training and training content.• Follow up and solve escalated issues & Ensure feedback to stakeholders.• Perform trouble shooting and root cause analysis and find right solution.• Ensure that all underwriting decisions and processes comply with legal and regulatory requirements. This is critical for risk management andmaintaining the integrity of the lending process.• Stay engaged with the underwriting process from start to finish. Follow up on any outstanding items and ensure that all necessary actions aretaken.• Participate in tests of HR systems (UAT, business test) & Propose improvements on processes and tools.• Manage various Payroll systems or any other local tools.• Update documentation (e.g. Quick guides, release handling) & Ensure legal compliance of data management.• Involved in various activities as BCP : Position Management, Learning and Development, Data Quality Checks.• In Position Management, handled Create Position, Update Vacant and Filled positions, Department Management, Cost Center creation and deletion, Single Person Restructures, Mass Restructures, Workflows (Create Position, Supervisor change), Create Job Requisitions.• Tools: HRMS, SAP, Success Factors, HRCM ticketing tool, BMC Helix ticketing tool, Dayforce, ESS/MSS, MS Office, ADP Portal, Local Tools.• Experience in Shared Services Operations management, measures (SLA, TAT, Data Quality), and standards.

Human Resource Management | Global HR Direct-Ops