•Conducted routine tests and ad-hoc analyses to evaluate our performance across different measurable aspects of our business and communicated findings and recommendations accordingly.•Monitored various systems containing operations data to identify exceptional patterns.•Conducted operations reviews using pre-configured tools. Created queries, reports, and tests for routine and ad-hoc analyses. Identified bottlenecks and highlighted opportunities to improve performance.•Reported results to key personnel.•Contacted field-level personnel to identify the source of exceptions and provided support as needed. Relevant systems included a company-wide task management system; inventory control; leasing results and velocity; pricing system; work order and help-desk ticketing; distributed work projects; electrical variances; accounting requests; and tenant contact information.•Managed company master data per established data governance standards. Analyzed data for accuracy, consistency, and completeness. Managed the resolution of data quality issues.•Generated tickets and assigned those tickets to appropriate employees.•Assisted clients in data governance-related queries and guided them to use CRM.•Configured customized websites using the company’s own Customer Relationship Management tool.•I maintained company master data in adherence to established governance standards, ensuring accuracy and completeness.•Built and maintained 70+ dashboards and reports to monitor data quality, usage, and performance metrics using Power BI, and Tableau.•Created ETL (extract, transform, load) workflows to extract data from 30+ sources, transform it into astandardized format and load it into a data warehouse for further analysis.•Gathered, organized, analyzed, and translated all business requirements into technical solutions as reports,•Tableau dashboards, and scorecards to ensure business continuity and maintain process efficiency to >85%.