Vivek Pai Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Cochlear is the global leader in implantable hearing solutions with products including cochlear implants, bone conduction implants and acoustic implants. Cochlear commenced operations in 1981 as part of the Nucleus group and in 1995 listed on the Australian Securities Exchange (ASX). Today, Cochlear is a Top 50 ASX-listed company with annual global revenues exceeding AUD$1 billion.At Cochlear, we help people hear and be heard. We empower people to connect with others and live a full life. We help transform the way people understand and treat hearing loss. We innovate and bring to market a range of implantable hearing solutions that deliver a lifetime of hearing outcomes.

Mumbai, Maharashtra, India

Litmus is a business transformational tool to support your organisation by enabling structured conversations in real-time at all points of experience with customers, employees and other stakeholders in the business. We’ve been a catalyst for improving overall customer experience at over 50 of the world's leading brands across several high growth business categories such as banking, consumer durables, education, entertainment, fashion, hospitality, oil & gas and retail. Know more about how we help you capture consumer emotions at http://litmusworld.com/

Mumbai Area, India

Mumbai Area, India

Aimia is a data-driven marketing and loyalty analytics company. We provide our clients with the customer insights they need to make smarter business decisions and build relevant, rewarding and long-term one-to-one relationships, evolving the value exchange to the mutual benefit of both our clients and consumers.I head the campaign services team for Aimia India and am responsible for delivering data driven campaigns that are highly personalised.

Responsible for direct and database marketing at the TajSet up a parallel mailing database to tag, track and execute e-mail marketing at the TajValidation of HTML emails to be used for mass mailing to member database to ensure compliance to globally acceptable HTML email design guidelines that ensure maximum deliverabilityResponsible for streamlining in-house data entry operations by creating validation rules and alerts to minimize data entry errorsStreamlined the process of generation of quarterly CRM reports being sent to hotels and SBU's

Responsible for managing the central operations of RelianceOne , an enterprise membership program of Reliance Retail - Program base of 5.5 million members across 750 stores spanning multiple business formatsResponsible for all Membership related customer service process and query resolution from the National Call Center & all Reliance Retail Stores in IndiaSet up in-house Membership Operations team to run backend activities resulting in 70% cost reductionPart of the core team which designed the Mobile Migration program which would have led to a 15% reduction in transaction cost and increased throughput on card by 50%Responsible for user testing of all loyalty related applications and enhancements - central access and store access. Streamlined IT processes and recommended enhancements to improve performance at the store levelManage key processes like - application processing, plastic issuance, offer allocation, redemption vouchers, statement vouchers Set-up key metrics to measure and monitor operations performance and process adherence - stores and third party service providersMembership OperationsPart of the core team in designing the construct of RelianceOne Membership ProgramWorked closely with Chairman's office to analyze and develop a services business planInvolved in conceptualization and design of various systems required for the Membership ProgramPart of the core team designing Standard operating procedures for the launch of Membership services for Reliance RetailSet up Membership Service Desk in 5 states during the 1st phase of store roll out

Product portfolio includes Online trading account, Life Insurance, Non-life insurance, Mutual Funds and Demat accounts.Managed a 40 member sales team.Recruitment of sales team members.Training of new team members on all products and refresher courses for existing team members.

Mba, Marketing

Be Civil, Civil Engineering

Pre-Degree, Pre-Degree

Education record