Vivek P Thoppil Email & Phone Number

United Arab Emirates

United Arab Emirates

Cybersecurity & Network Security - Manage Zscaler security to protect network access and ensure data integrity. - Implement encryption, MFA, and secure VPNs to enhance security protocols. - Monitor network health, conduct security audits, and address vulnerabilities. - Using tools like Microsoft Defender , MS Sentinel for proactive threat detection. - Conduct training and awareness programs to strengthen user cybersecurity knowledge. - Ensure compliance with data protection regulations and lead infrastructure upgrades. End-User Computing & Support - Provide support to 150+ users across MEINA & SUBSA, achieving 92%+ SLA compliance. - Oversee onboarding and offboarding processes while maintaining network stability. - Regularly assess and upgrade end-user equipment for improved performance. IT Infrastructure Management - Lead migration projects, including ADFS to Entra ID and SharePoint optimization. - Deploy Intune (Autopilot) for new devices and manage centralized asset inventories. - Manage IT budgeting, procurement, and global compliance audits. Training & Skill Development - Conduct training sessions on cybersecurity, mental well-being, and Power BI. - Promote security best practices and provide ongoing education for users. Tech Budget Management - Handle IT budgeting and procurement for MEA & SUBSA to ensure resource efficiency.

United Arab Emirates

 Managing all VMWare Servers that hosted locally Creating new Virtual machines as per requirements. Upgrading all VMWare version from 5.1 to 6.1 without much down time. Patching all windows server with latest updates. Installed & Configured CentOS 7 & Configured Squid Proxy server with SARG for report generation. Managing McAfee EPO server. Updates pushing all clients, Encryption of all Laptops HDD Active Directory Managing via Active Roles(Dell) Creating new user account with email quota, Lync, share drive access. Disabling or De-provisioning the accounts if user left the company. Managing all Network infrastructure-having firewalls, L3 switches, Vlans etc. Installation, configuration & Managing Citrix XenApp & Applications. Configuring, Maintenance & deployments of Software’s, window’s etc. via SCCM 2012 Upgrading all Windows 7 to Windows 10 with office 2016 via SCCM 2012. Managing & daily monitoring all backup(Offline backups) Implemented HR & Payroll software for Dubai Office Budget preparing for IT related things. Maintain all IT Assets via Asset Management tool  ITIL based ticket system(HPSM) for raising any issue related to IT End user support all kind of issues like outlook, printer, login etc. All users can request any software via Software center  Creating External FTP Access with restricted quota with login credential for sending confidential files to us. Preparing documents for IT related things. Email configuring & Device encrypting on office mobile device via MDM. Planning and undertaking regular and scheduled maintenance upgrades Conducting regular health checks on Servers & PC’s.

Abudhabi,Uae

- Administration & Managing all HP,Dell( Rack servers) servers.- Successful Inline up gradation of all Server 2008 r2 to Server 2012 R2.- Maintaining all license & check for up gradation,renewal etc - Managing & Maintaining of Data center like cooling systems,power management etc- Configuration Squid proxy server via Redhat linux.- Site offices survey, planning and implementation & co-ordination with networking cabling team.- Desktops, Laptops configuring and centralized login to Main server.- Guest Access with user login & restriction via Wifi- VPN configuration, Load Balancing, Bandwidth Managing for users, Vlan configuration, etc.- UTM (Sonicwall NSA 2400 & 250M) configuration for Internal and external Users.- Configuring VLAN’s and InterVLAN routing.- Troubleshooting users in different site locations.- Remote Web Access via server 2012 & Application sharing with restriction.- Offline backup to LTO tape drive's.- BOQ preparation supporting IT Manager for new projects.- Invention for all software are authorized or not.- Symantec End point protection 12.1 deployment and configuration.- Cisco router (1941 series) configuration as gateway router. Played a pivotal role in implementing EIP(Enterprise Information portal) in offices and sites. Rendered technical support and executed EIP support to all gulf region. Oracle migration to SQL server 2012, Scheduled backup for sql database. Basic knowledge of SCCM 2012. Secure Printing solution with MyQ solution. Primavera R8.2,8.3,8.4 installation & configuring as per requirement. Successfully provided maintenance and troubleshooting services for functional and technical errors arising in any EIP application. Instrumental in IT assets management and IT materials procurement. Involved in scheduled backup to Common folder and (Online & offline) CDP (Sonicwall). Implemented Focus software (Accounting) in remote site offices. Executed Sonicwall Analyzer for log reporting.

Dubai

Assembling, configuring and troubleshooting of desktop PCs and various types of branded servers Installing, Configuring and Managing Windows Active Directory Server Managing and Trouble Shooting. Maintaining and Trouble Shooting Exchange server 2010. Troubleshooting the Network Problems. Creation of Users and assigning their rights. HP Server (Hp Proliant DL 300 Series Servers) Different levels of RAID configurations. Windows 2003& 2008 Server Configuration Configuring backups for Scheduled and Unscheduled backups. Configuring NAS devices, Wireless Devices, Firewall (Sonicwall), IP Camera Working experience in SQL Server. Handling VPN servers.

Cochin Area, India

Maintaining Good Customer relationship and leadership qualities. Assembling, configuring and troubleshooting of desktop PCs and various types of branded servers Installing, Configuring and Managing Windows, Linux Servers Active Directory Implementation and Policy Settings. Troubleshooting the Network Problems. Exchange server installation and configuration, Troubleshooting Different levels of RAID configurations. Remote Diskless Clients and Remote Print Server Configurations Windows 2003& 2008 Server Configuration Configuring backups for Scheduled and Unscheduled backups. Configuring NAS devices, Wireless Devices, Firewalls (Fortigate, SonicWall), IP Camera Working experience in SQL Server.