Vivek Punwani Email & Phone Number

British Columbia, Canada

Victoria, British Columbia, Canada

• Facilitating the full-cycle planning and delivery of national and international conferences using exceptional stakeholder, time, and task management skills to achieve flawless onsite/online execution and meaningful post-event reporting and analytics for groups of 150-1200. • Coordinating executive board meetings and elections using strong written and verbal communication skills to ensure consistent and meaningful engagement with all stakeholders.• Managing the delegate and speaker communications channels for clients by utilizing my knowledge of marketing strategies, and marketing tools, such as, Mail Chimp, Emma, Survey Monkey, and Tweet Deck.• Leading the development of Standard Operating Procedures to create consistency in the event management, association management and staff onboarding processes using strong project management and technical skills.• Managing the abstract and paper paper submission process for submissions of 100-1200, supplier contracting, budgets and hotel room block management.

Victoria, British Columbia, Canada

Vancouver, Canada Area

• Utilized strong time, stakeholder and task management skills to effectively manage the Customer Relationship Management databases to streamline the request for proposal process, which was pivotal in growing the client portfolio to 30+ clients.• Develops and maintains Standard Operating Procedures to create a consistent service level across the region.• Employs exemplary contract negotiation and administration skills in order to increase revenues by 67% from 2017 to 2018. Includes producing contract GANTT charts to track key milestones and post-event follow-up.• Manages client resources and budgets efficiently to increase satisfaction by providing creative insights to key documents like annual reports, cost savings reports, and other specialized client reporting.• Acted promptly to assess workloads and emerging priorities with a demonstrated eye for detail to maintain timely performance and delivery of key materials in order to provide first class administrative support for Vice President.

Victoria, British Columbia, Canada

• Responsible for managing customer concerns and handling cash, as well as weekly tip outs• Drove up-sells to increase the average sale, assisted in training new baristas, and increased holiday merchandise sales for both years I was employed there

Vancouver, Canada Area

• Supported six Sales Managers by effectively assessing workloads and emerging priorities to maintain timely delivery of key materials in high pressure environment, which enabled them to exceed their sales goals for each fiscal year.• Utilized strong time and task management skills to manage the Customer Relationship Management database and streamlined the sales and negotiation process by assessing the quality of leads, hotel availability, and assigning inquiries to the appropriate manager.• Demonstrated timely and detailed contract administration skills that ensured accuracy and responsiveness of hotel sales managers in order to build repeat business and develop client loyalty.• Assisted in market development by coordinating sales missions and familiarization tours using creative techniques to highlight our unique selling propositions to differentiate the hotel from the competition.• Created content for multiple channels such as the internal newsletters, social media, and online travel agencies to deliver on communication objectives.• Developed office-wide Standard Operating Procedures to create consistency in the sales process.

• Key responsibilities include inventory management, fashion consultation, sales, and merchandising.

Vancouver

• Supported six Sales Managers by effectively assessing workloads and emerging priorities to maintain timely delivery of key materials in high pressure environment, which enabled them to exceed their sales goals for each fiscal year.• Utilized strong time and task management skills to manage the Customer Relationship Management database and streamlined the sales and negotiation process by assessing the quality of leads, hotel availability, and assigning inquiries to the appropriate manager.• Demonstrated timely and detailed contract administration skills that ensured accuracy and responsiveness of hotel sales managers in order to build repeat business and develop client loyalty.• Assisted in market development by coordinating sales missions and familiarization tours using creative techniques to highlight our unique selling propositions to differentiate the hotel from the competition.• Created content for multiple channels such as the internal newsletters, social media, and online travel agencies to deliver on communication objectives.• Developed office-wide Standard Operating Procedures to create consistency in the sales process.

• Responsible for managing customer concerns and handling cash, as well as weekly tip outs• Drove up-sells to increase the average sale, assisted in training new baristas, and increased holiday merchandise sales for both years I was employed there

• Managed and ordered inventory. Supervised staff in groups of 2-10. Prepared daily deposits and invoices and handled customer concerns.

• Managed inventory and customer concerns• Supervised staff in groups from 2-24• Coordinated and created new training methods, in accordance with new company standards• Was responsible for the daily operations of assigned food service areas to maintain company standards and quality control.

Master'S Degree, Global Business

Module 1 - Global Business Fundamentals (January 2021 to March 2021) Peter B. Gustavson School of Business, University of Victoria, BC.

Bachelor Of Tourism Management, Tourism

Activities and Societies: Professional Convention Management Association

Study Abroad, Minor In Events Management

Two semesters of Study abroad in order to achieve a Minor in Leisure and Events Management.

Diploma Of Technology, Honours, Marketing Management, Tourism

Activities and Societies: American Marketing Association and Meeting Professionals International