Manage the practitioner and the member firm teams in the Deloitte Knowledge Service organization.• One team works on driving consistent knowledge-sharing behaviors across Deloitte, empowering practitioners to take Deloitte’s best to the clients. We do this by increasing awareness, setting expectations, and driving greater consistency in the sharing of Knowledge Services products and services across the global organization, particularly Knowledge Exchange (KX). The focus is on increasing usage through value-oriented and stimulating messaging, marketing campaigns, creative approaches, and integrating with key learning programs.• The other team engages the Deloitte Member Firms and their geographies (independent, national practices) and KM leaders – understand the local knowledge landscape and drive the implementation and adoption of Deloitte's Global Knowledge Services products and tools. Help develop knowledge strategy, represent them in program & project discussions, communications, issue, and risk management, change management, and deployment. We also work on the knowledge aspects of Member Firm Standards and support member firm businesses in achieving their targets.

Managed a couple of portfolios in the Deloitte Knowledge Service organization:• A team that focuses on engaging with Deloitte Member Firms (independent, national practices from across the globe) and KM leaders - understand the local K landscape and drive the implementation and adoption of Deloitte's Global Knowledge Services products and tools. Develop country knowledge strategy, represent them in program & project discussions relative to trade-off decisions, communications, issue, and risk management, change management, and deployment.• The other team focuses on driving awareness of and engagement with Deloitte’s knowledge-sharing products and services in support of more collaborative culture for our leaders and practitioners across businesses, industries, promoting strong knowledge-sharing behaviors including the integration in global and local learning programs and supporting KS learning collateral development. • A team of SharePoint specialists responsible for managing and delivering customized solutions (developed using technologies like MS SharePoint 2016, Bootstrap, jQuery, Nintex forms and workflows) to practitioners using Hot Topics, Research Tools, etc. Identify future enhancements required for the platform, perform feasibility tests and implement solutions.

Lead and manage a team of Knowledge Specialists that maintains content on SharePoint based Deloitte's Global Knowledge Management portal - The Knowledge Exchange (KX). The team was responsible for writing titles, abstracts, adding tags, creating a customized views for practitioners. Cataloging Deloitte’s intellectual property assets in the portal, so they can be quickly accessed and repurposed to support selling and delivering innovative solutions to Deloitte’s clients. Upholding client confidentiality and Intellectual Property guidelines for all content while facilitating the above. Monitoring the use of the knowledge assets and measuring the business value of the knowledge to the end user community.

Leading a team of Knowledge Specialists from the Knowledge Services Content Publishing Team managing all the content that goes into all the various functions of the Knowledge Assets Management system (based on SharePoint 2010).The team is responsible for: - Upholding client confidentiality and Intellectual Property guidelines for all content that is submitted to the Portal. - It also involves cataloging Deloitte’s intellectual property assets, so they can be quickly accessed and repurposed to support selling and delivering innovative solutions to Deloitte’s clients. - Facilitate information sharing in alignment with Deloitte’s client intellectual property agreements, it is a means to deploy streamlined workflows for review, approval, and publishing of content, it applies a commonly understood taxonomy to support the end-user’s ability enabling quick find. - Improve the quality of the content by defining and executing upon consistent and rigorous standards for processing as per firm policy and risk guidelines as well as external requirements for sharing digital assets.- Promote the sharing and use of content by improving contribution capabilities, enhancing mechanisms for classifying content and expanding capabilities to access topic-based content; and Deliver content packaging projects both in support of larger products and services like methods, communities of practices etc.- Monitoring the use of the knowledge assets and measuring the business value of the knowledge to the end user community.

V-TECH Solutions was an IT & ITES provider organisation catering to multiple streams related to information technology like 3D Animation Solutions for Architectural Interiors & Exteriors and similar.- Lead, motivate & develop the team & individuals, focusing on development of direct reports. Also creating a supportive work environment driven by people centric values.- Analyse business trends, establish volume forecasting & plan for effective capacity/ resource utilization. Initiate cost control measures by achieving resource efficiency & managing overheads.- Create training/ project teams, for business migration process, thereby managing migration/ remigration & other assigned projects effectively.- Ensure excellent business relationships, reflected in positive business area feedback. Take escalated calls & handle customer queries/ complaints when required. - Identify, evaluate & report all potential & actual losses in a timely manner to the management. Manage work for quality & ensure compliance with audit requirements.

Consultant/Contract Work at Turner & Townsend, O2 Mobile Phones, Moores Furniture Group, Adler & Alan, Parker Merchanting, WYNP in UK.- Analysis of business opportunities; risk assessment, negotiating credit terms, periodic reporting & negotiating overdue payments. - Involved in face-to-face negotiations, follow ups at various stages dealing with clients like government organizations, foreign embassies, city council, national retailers, & large as well as small private firms. Played a key role in the development of synergies between the company & their clients.- In charge of determining the cash projections, producing aged debtor reports, managing ledgers & preparation of business plans determining future strategies.- Worked on couple of in-house Business Process Re-engineering assignments for companies, which involved analyzing the processes in place, identifying deficiencies & suggesting solutions to improve the performance.- Involved in, the research & preparation of a presentation kits to be used as marketing support; direct recruitment & training of junior associates.

- Lead a team of trainers, successfully managing new starter groups of ‘collection/sales’ advisors. Recruiting, training, managing, evaluation & appraisals, motivating them. - Additional responsibilities included generating daily reports, training schedule, maintaining records & researching, Improving & producing training handouts.- Analysed & developed new procedures & call guide, which was actively incorporated into daily operations. The guide was highly appreciated by the users & was officially recognised by the senior management. (A copy of the letter attached).- Involved in a number of important management projects, which were key determinant in the company future strategies.- Lead & was part of a number of specialist teams doing specific type of Collections/ Recoveries. E.g. High-risk collections, cross-selling, financial difficulties etc.

- Responsibility included proactive canvassing & sales of insurance & insurance products, customer service, & collections.- Always met targets set & achieved high call standards, helped in live call support, which was always appreciated by both Team Leader & colleagues. - Overall gained experience of working in a professional working environment & especially knowledge of UK specialised call center sales & recoveries/collections procedures.