Vivek S

Vivek S Email and Phone Number

Salesforce Product Owner @ AT&T
Frisco, TX, US
Vivek S's Location
Frisco, Texas, United States, United States
Vivek S's Contact Details

Vivek S work email

Vivek S personal email

n/a
About Vivek S

As a seasoned Salesforce Product Owner and AI Specialist, I excel in optimizing business processes through innovative AI solutions. With 7 Salesforce certifications and a proven track record in enhancing operational efficiency, I am dedicated to driving impactful results for my clients.Salesforce Expertise:Efficiency Enhancer: Transform business workflows with Salesforce, ensuring peak efficiency and streamlined operations.Full-Cycle Implementation: Manage Salesforce implementation from requirement analysis to system testing and deployment.Automation Specialist: Develop automated workflows using Salesforce tools like Flows and Process Builder to simplify processes.Copado Deployment: Hands-on experience in deploying Salesforce solutions using Copado, ensuring seamless integration and efficient deployment processes.Amazon Connect Integration:Contact Center Creator: Establish and manage contact centers, integrating them seamlessly with Salesforce for enhanced CRM capabilities.Custom Contact Flows: Create tailored contact flows and IVR systems to meet unique business requirements.Professional Highlights:AI in Salesforce Specialist: Leading the future of customer experience with expertise in AI-driven Salesforce solutions.Innovative Problem Solver: Passionate about solving complex business challenges with cutting-edge technology.Feature and User Stories Creation: Accurately create and explain user stories and features based on business requirements to the scrum team, ensuring each feature is released on target completion.Release Management: Ensure Definition of Ready (DoR) and Definition of Done (DoD) are up-to-date and adhered to for smooth and timely releases.Comprehensive Approach: Align technical solutions with strategic business objectives to deliver holistic and effective results.Authorized to work in the US with no visa sponsorship required, I am ready to bring my expertise to drive success and innovation in your organization.

Vivek S's Current Company Details
AT&T

At&T

View
Salesforce Product Owner
Frisco, TX, US
Vivek S Work Experience Details
  • At&T
    Salesforce Product Owner
    At&T
    Frisco, Tx, Us
    View
  • At&T
    Salesforce Product Owner
    At&T Jan 2024 - Present
    Dallas, Tx, Us
    Responsibilities:- Lead the development of Gen AI products for internal ChatGPT development within Salesforce, enabling agents to effectively use the Ask AT&T Assistant.- Oversee AI-driven functionalities to improve interaction and system responsiveness for handling inquiries within the Salesforce platform.- Prioritize enhancement of the Service Cloud functionalities, focusing on Billing and Payments areas to optimize operational efficiency.- Collaborate with cross-functional teams to ensure seamless integration of business requirements with technical solutions.- Utilize analytics to monitor feature usage and effectiveness, adapting strategies to meet evolving business and user needs.
    View
  • Aethereus
    Senior Salesforce Business Analyst
    Aethereus Jul 2023 - Oct 2023
    Pune, Maharashtra , In
    Interacted with users to understand complex business requirements and documented the requirements.Be the voice of the user in communicating with management Created productive documents which will be used by rest of the team to have better understanding of the related system; Salesforce.com CRM.Analytical skills to respond to requested changes and identify customizationsLead and/or perform the necessary administrative tasks to support the rolloutFollow-up to closure in order to implement change and escalate to Manager if requiredPropose solution options to business colleagues and make decisions around user managementIn charge of conducting the UAT with the Business users and gathering feedback and providing the same to the Development
    View
  • Cordis
    Salesforce And Amazon Connect Specialist
    Cordis Sep 2022 - Jun 2023
    Miami Lakes, Fl, Us
    Administrating setup of Amazon Connect.Designed and implemented the entire Call Center of Amazon Connect for US and Puerto Rico customers for inbound and outbound calling.Troubleshooting issues related to AWS Lambda, Amazon Connect, S3, SNS, SES using Amazon Cloudwatch and Cloudtrail. Coordinating with multiple teams and stake holders to drive the issue to resolution.Coordinating with AWS Support for tasks like phone number porting, limit increase, advanced troubleshooting of calling issues and so on.Wrote custom Lambda functions to create and email custom reports for daily and monthly queue call counts.Wrote custom Lambda function to block spam calls from particular phone numbers
    View
  • Independent Consultant
    Independent Salesforce Consultant
    Independent Consultant Nov 2018 - Jun 2022
    London, Gb
    Created the Validation Rules, Approval Process, workflows for automated lead routing, lead escalation and Email Alerts. Experience working with Data Loader, import wizard, salesforce.com and Sandbox environments.Worked on the designing of custom objects, custom fields, role-based page layouts, custom Tabs, custom reportsGathering requirements from functional consultants and developments based on client requirement.Created, tested and published new Contact flows as required by clients for inbound and outbound flows.Configured the setup for Outbound campaigns for custom segments of endpoints.Created the setup for scheduled callbacks.Helped in troubleshooting of agent CCP issues related to audio quality, investigation of contacts using CloudWatch logs and Contact Search.Participated in fixing of critical production issue caused due to breakdown of Salesforce CTI adapter.Worked on preparing Technical Design Document.
    View
  • Vbai Solutions Pvt Ltd
    Salesforce Project Manager
    Vbai Solutions Pvt Ltd Jun 2016 - Sep 2018
    Interacted with users to understand complex business requirements and documented the requirements.Be the voice of the user in communicating with management Created productive documents which will be used by rest of the team to have better understanding of the related system; Salesforce.com CRM.Analytical skills to respond to requested changes and identify customizationsLead and/or perform the necessary administrative tasks to support the rollout of theFollow-up to closure in order to implement change and escalate to Manager if requiredPropose solution options to business colleagues and make decisions around user managementIn charge of conducting the UAT with the Business users and gathering feedback and providing the same to the DevelopmentAnalyze the business requirements and come up with the business flow diagramDesigned and deployed Custom tabs, validation rules, and Auto-Response Rules for automating business logicInvolved in the Design and development of Workflows rules, triggers, validation rules and other customizations with Salesforce
  • Syneotek Software Solutions
    Salesforce Business Analyst
    Syneotek Software Solutions Jul 2012 - Apr 2016
    Pune, Maharashtra, In
    Provided recommendation and designed the Best Solutions for implementing new business ideas.Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, solutions.Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.Implemented Case Assignment Rules to direct the case to appropriate group such as Stories and PCS Central Support.Responsible for weekly and monthly data export, updates, and backup for the organization.Requirements gathering- Proto-typing, Walk-through to business groups and gap analysisUnderstand the business aspect of the application and converted into requirements document. Create POC for first time patterns and vendor integrations.Develop Functional Requirements Specification (FRS)Business process review and modelingCreate or involve in Implementation planning with Project Manager
    View
  • Innoveer Solutions Inc
    Marketing Research Analyst
    Innoveer Solutions Inc Nov 2008 - May 2012
    Boston, Us
    Market Research, Data Validation via Phone & EmailWeb Research using tools - Targeted Web Site, OneSource, Hoovers, Jigsaw, XingLead, Demand Generation, Contact Discovery, Data Base CreationSupporting Inside Sales Team with leads and opportunitiesPreparing Weekly Inside & Outside Sales ReportPreparing Weekly Campaign Result ReportData Cleansing, Data Mining, Building Customize Database as per requirement
    View

Frequently Asked Questions about Vivek S

What company does Vivek S work for?

Vivek S works for At&t

What is Vivek S's role at the current company?

Vivek S's current role is Salesforce Product Owner.

What is Vivek S's email address?

Vivek S's email address is vs****@****lon.com

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.