Who is Vivek S? Overview
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Quick answer
Vivek S is listed as Salesforce Product Owner at AT&T, based in Frisco, Texas, United States. AeroLeads shows a work email signal at inovalon.com and a matched LinkedIn profile for Vivek S.
Vivek S previously worked as Senior Salesforce Business Analyst at Aethereus and Salesforce and Amazon Connect Specialist at Cordis.
Company email context
Email format at AT&T
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*@inovalon.com
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AeroLeads found 1 current-domain work email signal for Vivek S. Compare company email patterns before reaching out.
Profile bio
About Vivek S
As a seasoned Salesforce Product Owner and AI Specialist, I excel in optimizing business processes through innovative AI solutions. With 7 Salesforce certifications and a proven track record in enhancing operational efficiency, I am dedicated to driving impactful results for my clients.Salesforce Expertise:Efficiency Enhancer: Transform business workflows with Salesforce, ensuring peak efficiency and streamlined operations.Full-Cycle Implementation: Manage Salesforce implementation from requirement analysis to system testing and deployment.Automation Specialist: Develop automated workflows using Salesforce tools like Flows and Process Builder to simplify processes.Copado Deployment: Hands-on experience in deploying Salesforce solutions using Copado, ensuring seamless integration and efficient deployment processes.Amazon Connect Integration:Contact Center Creator: Establish and manage contact centers, integrating them seamlessly with Salesforce for enhanced CRM capabilities.Custom Contact Flows: Create tailored contact flows and IVR systems to meet unique business requirements.Professional Highlights:AI in Salesforce Specialist: Leading the future of customer experience with expertise in AI-driven Salesforce solutions.Innovative Problem Solver: Passionate about solving complex business challenges with cutting-edge technology.Feature and User Stories Creation: Accurately create and explain user stories and features based on business requirements to the scrum team, ensuring each feature is released on target completion.Release Management: Ensure Definition of Ready (DoR) and Definition of Done (DoD) are up-to-date and adhered to for smooth and timely releases.Comprehensive Approach: Align technical solutions with strategic business objectives to deliver holistic and effective results.Authorized to work in the US with no visa sponsorship required, I am ready to bring my expertise to drive success and innovation in your organization.
Current workplace
Vivek S's current company
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8 roles
Vivek S work experience
A career timeline built from the work history available for this profile.
Salesforce Product Owner
CurrentResponsibilities:- Lead the development of Gen AI products for internal ChatGPT development within Salesforce, enabling agents to effectively use the Ask AT&T Assistant.- Oversee AI-driven functionalities to improve interaction and system responsiveness for handling inquiries within the Salesforce platform.- Prioritize enhancement of the Service Cloud.
Jan 2024 - Present
Senior Salesforce Business Analyst
Interacted with users to understand complex business requirements and documented the requirements.Be the voice of the user in communicating with management Created productive documents which will be used by rest of the team to have better understanding of the related system; Salesforce.com CRM.Analytical skills to respond to requested changes and identify.
Jul 2023 - Oct 2023
Salesforce And Amazon Connect Specialist
Administrating setup of Amazon Connect.Designed and implemented the entire Call Center of Amazon Connect for US and Puerto Rico customers for inbound and outbound calling.Troubleshooting issues related to AWS Lambda, Amazon Connect, S3, SNS, SES using Amazon Cloudwatch and Cloudtrail. Coordinating with multiple teams and stake holders to drive the issue to.
Sep 2022 - Jun 2023
Independent Salesforce Consultant
Created the Validation Rules, Approval Process, workflows for automated lead routing, lead escalation and Email Alerts. Experience working with Data Loader, import wizard, salesforce.com and Sandbox environments.Worked on the designing of custom objects, custom fields, role-based page layouts, custom Tabs, custom reportsGathering requirements from.
Nov 2018 - Jun 2022
Salesforce Project Manager
Vbai Solutions Pvt Ltd
Interacted with users to understand complex business requirements and documented the requirements.Be the voice of the user in communicating with management Created productive documents which will be used by rest of the team to have better understanding of the related system; Salesforce.com CRM.Analytical skills to respond to requested changes and identify.
Jun 2016 - Sep 2018
Salesforce Business Analyst
Provided recommendation and designed the Best Solutions for implementing new business ideas.Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases, solutions.Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.Implemented Case Assignment Rules to direct.
Jul 2012 - Apr 2016
Marketing Research Analyst
Market Research, Data Validation via Phone & EmailWeb Research using tools - Targeted Web Site, OneSource, Hoovers, Jigsaw, XingLead, Demand Generation, Contact Discovery, Data Base CreationSupporting Inside Sales Team with leads and opportunitiesPreparing Weekly Inside & Outside Sales ReportPreparing Weekly Campaign Result ReportData Cleansing, Data.
Nov 2008 - May 2012
FAQ
Frequently asked questions about Vivek S
Quick answers generated from the profile data available on this page.
What company does Vivek S work for?
Vivek S works for AT&T.
What is Vivek S's role at AT&T?
Vivek S is listed as Salesforce Product Owner at AT&T.
What is Vivek S's email address?
AeroLeads has found 1 work email signal at @inovalon.com for Vivek S at AT&T.
Where is Vivek S based?
Vivek S is based in Frisco, Texas, United States while working with AT&T.
What companies has Vivek S worked for?
Vivek S has worked for At&T, Aethereus, Cordis, Independent Consultant, and Vbai Solutions Pvt Ltd.
How can I contact Vivek S?
You can use AeroLeads to view verified contact signals for Vivek S at AT&T, including work email, phone, and LinkedIn data when available.
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