Vivek Samarth has an extensive professional background in business consulting, operations management, and customer experience strategy and design. He has worked in various industries, including Technology, Energy, Textiles, and BFSI. His experience includes building business strategies, operational processes, developing and managing product life cycles, Customer acquisition, experience, customer insights, customer rewards and loyalty strategies, identifying customer journeys and digital transformations, and leading special projects to enhance customer experience touchpoints. He has also led independent consulting projects for clients and introduced frameworks to solve scale, pricing, and profitability issues. Vivek has experience in deploying AI and CRMs to reduce costs and increase revenues. He has a proven track record of increasing sales revenue, reducing operational costs, and increasing customer satisfaction metrics.The driving forces in his career are significantly defined by his intrinsic personality traits. As per his Clifton assessment his dominant strengths are represented in terms of four domains: Executing, Influencing, Relationship building, and Strategic thinking. Vivek’s top five strengths are Analytical: Possesses an innate passion for seeking reasons and causes, evaluating all factors that might affect a situation.Relator: Enjoys building close relationships and finds satisfaction in collaborating with teams to achieve common goals.Responsibility: Takes full ownership of commitments and adheres to stable values like honesty and loyalty.Learner: Has a deep desire for continuous learning and self-improvement.Achiever: Demonstrates a strong work ethic, with high stamina and a drive to stay busy and productive.These strengths indicate that Vivek has a wide range of talents, including problem-solving, decision-making, people skills, and the ability to plan and execute tasks effectively.Separately, he likes to contribute by building or developing digital/tech-enabled sustainable, scalable, bespoke, cost-efficient solutions for problems related to cost, revenue, profitability, market-entry, process, product etc.