Building Ubiquity Solutions, a business on a “Tripod” model — anchored by three core pillars essential for business success:Stability & Balance: Leveraging my experience in retail and distribution, recruitment and people management, consumer durables, and Wearables through contractual assignments.Focus & Direction: Engaging with 3rd-party lead generation platforms to bolster support in B2B2C, B2C and B2B sectors.Adaptability: Developing loyalty programs, prepaid cards, and gift card initiatives tailored for digital brands.I'm here 24/7 to listen, contribute, and provide support for any challenges you may face within your organization.Feel free to reach out to me at Vivek@ubiquitysolutions.inLet's build something big!

Shiftz isn't just a platform; it's empowering the Workforce Recruitment and Management like never before.At Shiftz, we understand the challenges faced by businesses in finding and managing professionals. That's why we've crafted a technology-enabled platform that puts the power back in your hands. With Shiftz, you gain access to a diverse pool of talent for full-time, part-time, and on-demand hirings, all at your fingertips.

Spearheaded the establishment and development of the Business to Customer Division, focusing on enhancing customer engagement and satisfaction.- Established strategic partnerships with prominent Offline and Online partners such as Reliance Group, 24 Seven, QuickCilver (Pinelab), Stellr, and Spencer’s, expanding market reach and increasing brand visibility.- Developed and implemented an innovative IT framework to streamline the activation process of POSA cards across both Online and Offline partner platforms, ensuring seamless transactions and enhancing customer convenience.- Designed and optimized customer flow processes for card redemption on the WhatsApp platform, simplifying the redemption process into a user-friendly 3-step procedure, resulting in increased redemption rates and customer satisfaction.- Formulated and enforced standard operating procedures (SOPs) to monitor Key Performance Indicators (KPIs) and ensure adherence to Turnaround Time (TAT) targets, enhancing operational efficiency and performance.- Led the recruitment, training, and deployment of manpower resources, ensuring the availability of skilled personnel to meet operational demands and support business growth initiatives.- Managed and nurtured key accounts including Infosys, Tech M, LTI Mindtree, Genpact, Mphasis, and other major clients, fostering strong relationships and ensuring client satisfaction.- Successfully increased the volume of background verification order bookings for key accounts through strategic initiatives and effective account management techniques from INR 11 Million to INR 17 Million- Developed and implemented innovative strategies to identify and capitalize on new business opportunities within existing key accounts, resulting in revenue growth and market expansion.- Proactively addressed client concerns and challenges, serving as a trusted advisor and resource for problem-solving and issue resolution, fostering long-term partnerships and loyalty.

Accountable for setting up and managing online & offline business operations for the Indian subsidiary of the Information Technology & Services organization, providing pre-paid gift cards across South Asia. Led the organized retail business – modern trade, while managing distribution partner network, overseeing business development initiatives, setting up Offline-to-Online (O2O) channels, SOPs & organizational structure, and delivering on operational & financial goals. Liaised with client organizations in the domain of entertainment, gaming, software, health & beauty, and food & travel.

• Rollout of India Strategy for Exclusive Retail Outlet and Key Accounts (Modern Trade)• Responsible for the ROI and overall Channel Profitability for LePar (Retail) for India• Developed Franchisee Business Model for LeEco for India and advising COO on the standardization of the Management Control and Systems.• Responsible for creating various retail formats – different formats to create a lead-ership position on the high street• Leading a team of Experts on developing a highly efficient, productive and differ-entiating store layout across all the formats.• Leading the Cross Functional Team to develop various Retail Models and SOPs • Defining the Business requirements, Process flow, Financials for the Offline to Online (O2O) model to be executed in 2017 (Omni Channel)

Oversaw sell-in and sell-out management of key accounts pan India; held strategic accountability of varied performance parameters such as terms-of-trade, promotional budget, through-put and inventory optimization. Deployed innovative initiatives to collaborate with partner stores such as Reliance Digital, Croma, Spencers, Hypercity, and Jumbo, among others. Instituted promotors’ programs, performed accurate forecasting, enhanced customer reach, and formulated several strategies to attain organizational objectives.  Conceptualized, developed, and implemented innovative solutions to optimize operations and garner financial benefits; formulated a module on SKU optimization at retail partner ‘Modern’ – eventually extrapolated at all other locations. Developed and implemented joint & stand-along sell-out programs to achieve market penetration and customer satisfaction.  Liaised with the Korean team to work on design of ‘Space-on-Hire’; set up the first Samsung Store-in-Store in 2015 in collaboration with the execution team – model subsequently replicated in other channels/accounts. Maintained positive brand visibility and ROI while optimizing costs.  Earned recognition for the organization in ‘Best Brand’ and ‘Best in In-store Experience’ categories in the Exhibit Awards, 2015; also commended as ‘Best Brand’ in Reliance Digital Annual Awards 2015 & 2014.

 Grew overall contribution from key accounts from 6% to 9% by contracting with new Regional & National accounts such as Reliance Digital, DG world, Sangeetha Mobile & Univercell. Awarded by the President for achieving phenomenal sales growth in QIV 2012 and in QII 2010.  Handpicked by the executive leadership to attend a 3-week SWAP program for gaining in-depth understanding of MTS sales operations in Ukraine, particularly in retail and enterprise domain.

• Responsible for the ROI and overall Channel Profitability for 510 MTS Outlets for North and East Region• Responsible for creating various retail formats – 2 different formats to create a leadership position on the high street with over 1000 stores across India by 2010• Leading a team of Experts on developing a highly efficient, productive and differentiating store layout across all the formats.• Responsible for developing Operations Strategy including the DST Program to drive Data Business.• Responsible for the overall Revenue growth and increase in productivity of the Retail channel across 8 Circles in North and East India• Leading the Cross Functional Team to develop various retail Processes & SOPs • Leading a team to setup 510 MTS outlets in duration of 15 months across the region.• Awarded by the President, MTS for Outstanding Achievement in Sales for Q2 & Q3 2010

Own Retail Overall recommendation to the President's office for the complete Bharti Airtel own Retail Strategy. Responsible for creating experiential branding through various retail formats - 4 different formats to create a leadership position on the high street with over 5000 stores across IndiaLeading a team of International Experts on developing a highly efficient, productive and differentiating store layout across all the formats.Plan and execute innovative marketing programs for higher Customer Profitability, return per sq.ft and return per employee.Planning for continuous improvement in Customer experience through innovations Planning and implementing relevant Market Research Merchandise Planning with the business objective to reduce dependencies on Multi brand Telecom retailers who contribute to 13% of total salesDeveloped Franchisee Business Model for Bharti Airtel and advising CEO on the standardization of the Management Control and Systems.Responsible for developing Operations Strategy for higher customer delight through effective Balance Scorecard.Responsible for the overall Revenue growth and increase in productivity of the channel across 21 circles (200 towns) in India.Average size of business is 19 million p.a and estimated another 36 million from the new format in 07-08.Responsible for the ROI and overall Channel Profitability for 380 Airtel Relationship Center for South and West RegionLeading the business excellence team to develop various retail Processes and implement Six Sigma projects Special Project: Airtel MEGA Rollout (Fixed Wireless Phone) Dimensioning for Service Provisioning, Billing / Collections and After Sales Service Setup for AIRTEL MEGA rollout through the ARC and other partners. Setting up processes for after sales service. Coordination / assurance through vendors of FWP

UP West Heading the Branded Retail Channel in UP West Circle.Managing 44 Franchisee network across the telecom circle.Responsible for ROI for the 9 Web World & 35 Web World Express in Telecom and Broad Band Services.Responsible for Staff Recruitment and Staff Training. Leading and managing a team of Area Retail Managers, Project Managers and Sr. Executives.Identifying new locations for new Web World in UP West. Conceptualized and developed the broad framework for its loyalty program.Advertising and PR strategy for the retail division.SPECIAL ASSIGNMENT & ACHIEVEMENT:Turnaround strategies for UP East Operations.Achieved Sales Growth of 27%.

Direct responsibility for 5 Nos. Company Owned Showrooms in Delhi for their sales with turnover of 100 million pa., ordering, accounting, display & promotion, customer service, staff training, renovation and administration matters. Overall, coordination with 20 Franchise shops in Delhi area for ordering, display & promotion and staff training. Organising training program for Sales Executives of Company shops / Franchisees in North India with National Institute of Fashion Technology, New Delhi (NIFT). SPECIAL ASSIGNMENT: Involved in setting up the 1st Designer Wear Raymond showroom BE: in Ansal Plaza, New Delhi. Responsible for identifying and setting up new BE: Showrooms in North India Coordinating with Fashion designers for merchandise Recruitment and training of staff