Vivek Singh Email & Phone Number

Bengaluru, Ka, In

India

Technical Roles : - Managing infrastructure hosted on AWS. Acting as AWS Solution Architect.- Migrated entire infrastructure from GCP to AWS. Lead the team on this project.- Managing compliance and security for SOC2 audit.- Working on EC2, VPC, S3, IAM, Route53, Transit Gateway, Autoscaling, Load Balancer, Cloudwatch, AWS security & Auditing tools like WAF, GuardDuty, CloudTrail extensively.- Working on different DevOps tools like Jenkins, Kubernetes, Docker, Git and… Show more Technical Roles : - Managing infrastructure hosted on AWS. Acting as AWS Solution Architect.- Migrated entire infrastructure from GCP to AWS. Lead the team on this project.- Managing compliance and security for SOC2 audit.- Working on EC2, VPC, S3, IAM, Route53, Transit Gateway, Autoscaling, Load Balancer, Cloudwatch, AWS security & Auditing tools like WAF, GuardDuty, CloudTrail extensively.- Working on different DevOps tools like Jenkins, Kubernetes, Docker, Git and Ansible.Management Role : - Leading and coaching the IT Service Operations team that is operating from 4 different office locations (Metro Cities) in India to ensure all objectives are achieved, individual development plans and goal agreements are developed for direct reports, and performance is measured and exceeded.- Managing PAN India MSO and Local Channel Partner for onboarding.- Directly handling rate negotiations and service agreements with all stakeholders/partners.- Develop and implement internal systems, processes, and best practices to be used by the team to increase productivity.- Handling ISO 9001-2008 audit audit for the team.- Create action plans to address issues and gaps in monitoring deliverables/services to ensure that proper monitoring exists to proactively identify issues and leading indicators.- Managing Major Incidents, ensuring that they are logged, progressed, updated, authorized, expedited, and resolved within the scope of the Service Level Agreement.- Escalating Emergency & Critical Incidents through Calls & Mails with the Customer, Operations Head & Operation Director.- Chairing conference calls with participants including Service Managers, Technical Support teams, Clients, and Third Parties.- Seamless follow-up with all stakeholders (Sales, Engineering, Finance) in the organization for resolving critical issues on utmost priority. Show less

Bengaluru, Karnataka, India

Management Role : - Leading and coaching IT Service Operations team that is operating from 4 different office locations (Metro Cities) in India to ensure all objectives are achieved, individual development plans and goal agreements are developed for direct reports and performance is measured and exceeded.- Project Management of IT Service Project Planning.- Managing PAN India MSO and Local Channel Partner for onboarding.- Directly handling rate negotiations and service… Show more Management Role : - Leading and coaching IT Service Operations team that is operating from 4 different office locations (Metro Cities) in India to ensure all objectives are achieved, individual development plans and goal agreements are developed for direct reports and performance is measured and exceeded.- Project Management of IT Service Project Planning.- Managing PAN India MSO and Local Channel Partner for onboarding.- Directly handling rate negotiations and service agreements with all stakeholders/partners.- Develop and implement internal systems, processes, and best practices to be used by other teams designed to increase productivity.- Create action plans to address issues and gaps in monitoring deliverables/services to ensure that proper monitoring exists to pro-actively identify issues and leading indicators.- Actively collaborate with fellow members of the team and contractors/vendors on bridge calls to prevent or resolve incidents/problems in an expeditious manner.- Managing Major Incidents, ensuring that they are logged, progressed, updated, authorized, expedited and resolved within the scope of the Service Level Agreement- Escalating Emergency & Critical Incidents through Calls & Mails with the Customer, Operations Head & Operation Director.- Handling the escalations raised by the customer.- Chairing conference calls with participants including Service Managers, Technical Support teams, Clients and Third Parties- Seamless follow up with all stakeholders (Sales, Engineering, Finance) in organization for resolving critical issues on utmost priority.- Handling purchase and vendor management.Technical Roles : - Managing infrastructure hosted on AWS- Working on EC2, VPC, S3, IAM, Route53, Autoscaling, Load Balancer, ECS, SNS, SQS, AWS security & Auditing tools like WAF, GuardDuty, CloudTrail extensively.- Working on different DevOps tool like Jenkins, Docker, Git and Ansible. Show less

Bengaluru Area, India

New Delhi Area, India

New Delhi Area, India

Managing and Responsible for all IT infrastructure of the Organization. Using the ZOHO Manage Engine Service Desk Plus as ticketing tool and performing the task under assigned SLAs.Currently looking following responsibilities in Organization:Network ManagementAsset ManagementOperations Management, Incident ManagementServer support and MaintenanceDesktop support and MaintenanceSystem Monitoring, Installation, Operations, Troubleshooting and MaintenanceClient… Show more Managing and Responsible for all IT infrastructure of the Organization. Using the ZOHO Manage Engine Service Desk Plus as ticketing tool and performing the task under assigned SLAs.Currently looking following responsibilities in Organization:Network ManagementAsset ManagementOperations Management, Incident ManagementServer support and MaintenanceDesktop support and MaintenanceSystem Monitoring, Installation, Operations, Troubleshooting and MaintenanceClient Co-ordinationFollow the ISO9001:2008 processes/guidelines Show less

Pgdm (Executive), Business Administration And Management, General

PGDM (Executive) is specially designed for individuals taking on larger critical roles in their organizations and businesses. This program.

Bachelor Of Technology (B.Tech.), Information Technology, A+

Activities and Societies: a. Organized many events in college and was Student Secretary b. Captain of College Cricket Team c. Participated.