Vivek Kumar Rajak Email & Phone Number

Pune, Maharashtra, India

● Led end-to-end Digital HRMS implementations for clients in both On Cloud (Azure) and On-Premises modes, ensuring timely delivery within set deadlines.● Managed client relationships by proactively setting and resetting expectations, addressing escalations, and driving follow-ups for data collection, reducing delays by 85%.● Designed solutions based on client-specific requirements across HRMS modules such as Core HR, Recruitment, Leave Management, Payroll and Performance… Show more ● Led end-to-end Digital HRMS implementations for clients in both On Cloud (Azure) and On-Premises modes, ensuring timely delivery within set deadlines.● Managed client relationships by proactively setting and resetting expectations, addressing escalations, and driving follow-ups for data collection, reducing delays by 85%.● Designed solutions based on client-specific requirements across HRMS modules such as Core HR, Recruitment, Leave Management, Payroll and Performance Management.● Coordinated with development teams to deliver client-specific change requests, ensuring adherence to timelines and enhancing client satisfaction.● Delivered post-go-live support and conducted key user training, achieving 98% successful go-live signoffs and smooth handovers to customer support teams. Show less

Bangalore Urban, Karnataka, India

• Design all job requirements and specifications and manage all communication with Clients and Development Team to resolve all issues and develop all programs according to client requirements.• Perform various tests on process with help of test cases and prepare documents for same and coordinate with the manager to resolve all issues within the required timeframe and inform management of any delays.• Perform research on all client issues and document all findings and implement… Show more • Design all job requirements and specifications and manage all communication with Clients and Development Team to resolve all issues and develop all programs according to client requirements.• Perform various tests on process with help of test cases and prepare documents for same and coordinate with the manager to resolve all issues within the required timeframe and inform management of any delays.• Perform research on all client issues and document all findings and implement all technical activities with help of metadata registry.• Establish all technical project requirements and maintain effective professional relationships with all clients and organize all project materials.• Assist clients to monitor all software implementation lifecycle and assist make appropriate customization to all software for clients.• Customizing software systems based on clients’ individual needs and specifications.Educating clients on how to use our cloud-based software systems and customized system features.• Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of Project and any customized software Feature.• Take weekly follow up and feedback with our product using clients and assist them in better and Timely manner. Show less

Noida, Uttar Pradesh, India

- Design Report on Report Editor with the help of SQL queries & form manager. Provide support to the client.- Achieved 99% customer satisfaction rate as measured by HO survey.- Worked on with Payroll processing steps and setups.- Implementation of various Payroll Software Like: Payroll Management (On premises and Cloud), ESS and T&A.- Perform implementation process, requirement analysis and coordinate the same with the teammates.- Assisted clients with monitoring all… Show more - Design Report on Report Editor with the help of SQL queries & form manager. Provide support to the client.- Achieved 99% customer satisfaction rate as measured by HO survey.- Worked on with Payroll processing steps and setups.- Implementation of various Payroll Software Like: Payroll Management (On premises and Cloud), ESS and T&A.- Perform implementation process, requirement analysis and coordinate the same with the teammates.- Assisted clients with monitoring all software implementation lifecycles.- Maintained records of all project activity including documenting outstanding problems.- Technical Support and Training to clients and subordinates.- Design Report as per the Client requirement.- Coordinating with HO and teammates.- Was involved in raising technical glitches, test plan design.- Designed employee date tracked report with payroll balance, new hire report, employee work history report, organization wise payroll summary report which match expanse accounts and prorate regular earnings, over time earnings report for payroll, leave report to show payroll deduction history, regular hours worked and earning using SQL.- I have worked on Matrix Time & Attendance s/w where I have done implementation and given technical support to the various customers. Show less

Chennai, Tamil Nadu, India

- Contributed to a 40% reduction in customer complaints by providing excellent customer service.- Reduced customer waiting times by 20% by implementing new customer service software.- Prepared General FAQ for client so that they can resolved query instantly.- Focus on expanding new business through cultivating existing clients and exploring new markets.

Bachelor'S Degree, Computer Programming, Specific Applications, 71.15%

I'm Proud to be part of Prestigian Family in my college days, where I Learnt so many things along with study and participated in many.

Master Of Business Administration - Mba, Human Resources Management And Services, 7.40 Cgpa

Activities and Societies: Overall, my engagement in diverse activities and societies during my MBA journey contributed significantly to my.