Vivek Upadhya Email & Phone Number

Mohali District, Punjab, India

Sahibzada Ajit Singh Nagar, Punjab, India

Planning and undertaking scheduled maintenance upgrades.Strong Communication between global client, Filed engineers and others. Effectively work or monitor service desk for ticket assigned to the queue and process first-in and first-out based priority. Maintain the incidents/Requests health ion SNOW/ITSM system by keeping them up to date that include.

Sahibzada Ajit Singh Nagar, Punjab, India

As customer support representative primary objective was to understand the customer’s problem and troubleshoot it with an optimal and effective solution. As customer support tried to focused on short-term customer goals and do not directly impact revenue. Generally provided conflict resolution, responding to tickets, answering phone calls from struggling.