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Vivek Yadav is listed as Customer Support | Blockchain & Crypto Industry | Strategic Thinker & Problem Solver | Ex-CoinDCX at stakefish, a with 17 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Vivek Yadav.
Vivek Yadav previously worked as Specialist - Customer Support at Stakefish and Senior Manager - Customer Success at Coindcx. Vivek Yadav holds Bachelor'S Degree, Nautical Science, 77.98 % from Indian Maritime University.
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Driven service professional with extensive global experience across Client Relations and Customer Service in the blockchain & fintech industry. I did my Bachelors from IMU, Chennai focused in the field of Nautical Science and have volunteered as a Secretary for my local Toastmasters Club to enhance my public speaking skills. I currently work with stakefish and handle their customer support function. A widely exhaustive experience has equipped me with a specialized skill set spanning the following areas:-> Customer Satisfaction- Managed and resolved a volume of more than 8000 tickets/day with a customer satisfaction rating of 80%-> People Management- Led a team of 250 to manage customer issues and complaints; Built learning and development function from scratch and organised leadership training for the team leads. -> Issue Resolution- Established escalation routes to facilitate timely resolution of customer issues to ensure a positive brand image and maintain long-lasting relationships with customer advocacy groups.
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- Set up the CRM tool to optimise customer ticket life cycle.- Analyzed ticket data to identify gaps in customer experience and proposed modifications leading to an increased satisfaction rate of 89.90% for more than 12 months.- Collaborated with engineering and product teams to create SLAs and implemented strategies to improve ticket response time from 1100 minutes to 248 minutes.
Mumbai, Maharashtra, India
As Senior Manager, I worked with 5 teams spanning across the product life cycle. Starting from onboarding the user to making their first trade with the platform. I analyzed and focused intently on customer feedback data to give suggestions to the team for better customer relationship management and enhanced customer experience.
Mumbai Area, India
- Developed and implemented strategic support frameworks for a team of 250 associates, reducing the onboarding timeline from 3 months to 30 days, enhancing efficiency and team readiness.- Collaborated with three product teams to streamline processes with a customer-centric approach, resulting in an increase in customer satisfaction from 68% to 91%.- Scaled up service operations by establishing streamlined procedures with four outsourced agencies, effectively supporting a daily ticket volume of over 8,000 and enhancing the team’s capacity to meet increased demand.
Mumbai Area, India
- Managed the in-house customer service team including recruitment and performance management.- Gathered user feedback to inform product and service improvements.- Oversaw lead generation for fiat deposit/withdrawal operations.- Delivered product and process training to maintain high team performance.
Communicated resolutions to customers about 25 plus crypto tokens and organized training on process changes.
- Conducted navigation for more than 20+ voyages without a single incident. - Supervised 3 Post State Control inspections with zero findings and error reports.
Mumbai, Maharashtra, India
- As a cader, I assisted in executive and administrative tasks for ship management. - I learned people management and worked with crew members from different nationalities. - Gained experience in cargo operations management across multiple ports in diverse regions of the world.
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Vivek Yadav works for stakefish.
Vivek Yadav is listed as Customer Support | Blockchain & Crypto Industry | Strategic Thinker & Problem Solver | Ex-CoinDCX at stakefish.
Vivek Yadav is based in Mumbai, Maharashtra, India while working with stakefish.
Vivek Yadav has worked for Stakefish, Coindcx, Koinex, and Anglo-Eastern.
Vivek Yadav's colleagues at stakefish include Eunbyul (Diana) Kim, Peter Horvath, and Jeremy Nichols.
You can use AeroLeads to view verified contact signals for Vivek Yadav at stakefish, including work email, phone, and LinkedIn data when available.
Vivek Yadav holds Bachelor'S Degree, Nautical Science, 77.98 % from Indian Maritime University.
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