Driven service professional with extensive global experience across Client Relations and Customer Service in the blockchain & fintech industry. I did my Bachelors from IMU, Chennai focused in the field of Nautical Science and have volunteered as a Secretary for my local Toastmasters Club to enhance my public speaking skills. I currently work with stakefish and handle their customer support function. A widely exhaustive experience has equipped me with a specialized skill set spanning the following areas:-> Customer Satisfaction- Managed and resolved a volume of more than 8000 tickets/day with a customer satisfaction rating of 80%-> People Management- Led a team of 250 to manage customer issues and complaints; Built learning and development function from scratch and organised leadership training for the team leads. -> Issue Resolution- Established escalation routes to facilitate timely resolution of customer issues to ensure a positive brand image and maintain long-lasting relationships with customer advocacy groups.