Vivenli Go Email & Phone Number

United States

Greater New York City Area

We focus solely on Employee Retention Tax Credits assessment, preparation, and filings of our clients. Due to our experience and enterprise-level capabilities that enable us to support thousands of direct clients, payroll firms, and CPA practices across the nation we have become the leading ERTC Company in the United States.

Greater New York City Area

Helped grow our Rev Par Index from 120.1 in 2013 to 126.3 in 2014. In 2015, we finished at125.7 (1 out of 8 in our compset). Responsible for consistently upholding the Guest Service Score (GSS). In 2015, we finished at54.2 which is a Clear in Marriott Standards. YTD 2016 we are at 55.7. Led the team to pass the 2015 Quality Assurance inspection with a score of 83.7, a Clear inMarriott Standards. Responsible for maintaining our Associate Opinion Survey (AOS) scores. Our score for 2015was 95%. Accountable for ensuring that yearly budget is being exceeded and expense budget is beingcontrolled. YTD GOP is 1.9 million to a budget of 2.1 million. Responsible for ensuring all capital expenditures are in line with budget. Efficiently handle productivity levels to ensure that labor is under control. YTD 2016 we arescored at Platinum for managing labor. Responsible for overseeing every department and everyone’s safety. Accountable for being in compliance with the union contract and abiding by their rules andregulations. Responsible for the overall health of the property, ensuring that this asset is well-maintained forresell in the future.

Greater New York City Area

Helped lead the team to increase a Rev Par Index goal of 119.9 to 120.1 for 2013. Responsible for consistently improving the Guest Service Score (GSS). The score increasedfrom 68.9 in the first quarter of 2011 to 79.3 at the end of 2013. Helped lead the team to pass the annual Quality Assurance inspection. The score increased from78% to 93.6%. Responsible for steadily increasing our Associate Opinion Survey (AOS) scores from 94% to98%. Assisted in overseeing purchasing to ensure budget was met. Efficiently handled the payroll process. Responsible for daily deposits to ensure the hotel was balanced. Responsible for overseeing every department manager and following up to ensure all directiveswere carried out. Responsible for managing employees, ensuring safety, helping with scheduling andtroubleshooting problems. Resolved all customer care issues and followed up with guest requests and/or complaints toguarantee the best service possible.

Greater New York City Area

Responsible for producing over 4,000 room nights and over $100,000 in revenue within the firstyear. Increased our hotel portfolio to better facilitate the increasing amount of business volume inmajor cities of the U.S. Interacted daily with clients to ensure and establish a successful relationship. Increased international clients and started soliciting the U.S. market for group travel resulting ingreater revenue. Provided individual reservations as well as group hotel accommodations for tour operators,travel agencies and event planning organizations for the China and U.S. markets. Maintained all key accounts from the China market.

Greater New York City Area

 Responsible for revenue production of the hotel by exceeding Rev Par by 5.5%. Increased group business by 20%. Actively sold room nights through sales calls (warm and cold), networking, group tours and inhouseguests. Contacted existing clients to maintain and further build relationships, resulting in more roomnights and revenue. Assisted with daily front desk operations as well as guest needs and concerns. Interacted daily with various business owners/contractors and clients to ensure and establish asuccessful relationship. Demonstrated a commitment to guest service by responding to guest needs, ensuring more repeatbusiness. Identified and maintained constant communication with the hotel’s key accounts and Marriott’sregional sales office and revenue management. Developed/assisted with the hotel’s marketing and sales plan based on the hotel’s position andstrengths within each market segment.

Bachelor'S Degree, Tourism And Travel Services Management

Bachelor’S Degree, Hospitality Administration/Management, 3.5