Vivian Dames Email and Phone Number

Full time Personal Assistant to a Broker-in-Charge, transitioning from Owner and Principal Broker of Wailea Realty Corporation to Hawaii Life. New systems utilized included Google Suite, Salesforce and Boomtown. I wrote and published blogs in Saleforce and Boomtown, coordinated letter and brochure mailings, and listing presentations. Daily interface with Hawaii Life team members.

Provided daily support to the Owner and Principal Broker of a luxury Real Estate office including schedule management, preparing and posting Real Estate listings, showings, sales & marketing initiatives and client customer service. Provided team member support in a busy brokerage office.

Managed team members, receiving, cash handling, accounting procedures, and customer needs within corporate policies and procedures to ensure consistency and meet daily revenue goals. Opened and closed store; Trained new cashiers; Initiated team focus on attainable revenue goals and improved customer service behaviors.

Provided excellent customer service to meet or exceed daily sales goals, accomplish tasking and open or close the store adhering to company policies and procedures. Received and unpacked product shipments. Created client contact book and coordinated in-store events. Took on additional shifts to work up to 40 hours per week. Maximized merchandising product displays and set up window displays according to corporate schematics. Mentored new associates with sales training and company policies and procedures. Top sales associate in revenue, skincare, UPT’s and VIP’s by developing repeat customer sales, utilizing product knowledge, passion for brand quality standards, and company tools.

Coordinated Community Outreach events for the Communications Department Director; provided graphic and proofreading support; packed collateral shipments; received shipments; inventoried and organized communications stock room; set-up and presented at school and community events as requested.

• Planned and executed weekly in-store food preparation classes: wrote and tested recipes; managed set-up, class, and clean-up. Teaching included all macrobiotic/vegan recipes, both raw and cooked.• Planned and executed events as requested; worked with corporate marketing team members in Honolulu to execute company goals and engage the local community.• Managed donation budget to foster community support among compatible organizations reflecting company values.

Provided comprehensive administrative support to the Executive Vice President and Managing Director, the Director of Sales & Marketing, and Office Management for a luxury condominium management company.• Daily executive and office management support: coordinated meetings, telecons, managed appointment calendars, gift certificate program, on-line web site maintenance, printing of in-house and PR collateral and advertising materials, mail and FedEx shipments, ensuring multiple closing dates were met.• Strong customer service and problem-solving skills: heavy phone and e-mail interface with property owners, guests, marketing affiliates, vendors, photographers, printers, staff and corporate offices on the mainland.• Special Project execution included complete coordination of new company logo in 2007, and re-design coordination of interior photo displays for over 300 condominium units on company website.

Provided comprehensive administrative support to executives and staff members in support of a USAF mission with four locations. Maintained professionalism and confidentiality in all aspects of handling company and employee information. Held Secret Clearance.• Daily executive and office management support: within the corporation, State of Hawaii, Maui Tech Park affiliates, USAF customer, and the Maui island community. • Event coordination: All-hands meetings including Haleakala crater; executive-level meetings, staff volunteer opportunities; C&ER events with local schools; Lead for 2005 Hawaii High Tech Career Workshop