Vivian Moon Email and Phone Number

Please see description for Washington Mutual.

Marketing Analytics Department, Management Information System (MIS)• Analyzed and tracked various acquisition marketing test results.• Maintained and made necessary modifications to optimize the efficiency of existing processes and reports to incorporate business changes.• Data Management and developed new customized reports according to specifications and analyzed the results.• Improved efficiency of processing and reporting times 10-20% by implementing automation techniques using SAS, SQL and Perl scripts.• Developed and performed various ad-hoc requests from senior management in a timely and accurate manner.• Developed and maintained the dashboard reports to support new accounts forecasting and planning process. • Researched and provided business critical information to resolve customer related issues.• Led transition of production reporting process to outsourced teams.

• Extracted data from databases and validated data integrity.• Developed new customized reports according to specifications and analyzed the results.• Optimized production process 30% by developing the data entry screen and procedure for Test Center operations group.• Developed and performed various ad-hoc projects with SAS and SQL.• Prepared Operation Briefs for San Francisco acquisition and activation tests. • Developed and maintained monthly persistency reports.• Assisted the fulfillment process with identifying and resolving the fulfillment issues.

Bank of America Card Center (BACD) • Managed the Bank Card Collection System (BCS) software package.• Conducted research for system enhancements and resolved systems-related operational issues.• Severed as Database Administrator for BCS.• Developed and maintained the Enform (BCS Tandem language) programs to support efficient workflows.• Developed and analyzed MIS reports to prepare monthly budget reviews, annual budget plans and assess collector productivity.