Vivian Tung (童羽薇) Email and Phone Number

• Built 5 MVP models for experimental business-- The enterprise human resource management service specially designed for employers with the need to hire disabled workforce (HR functions/ Training Programs/ Customer Service...etc.)• Researched more than 65 transnational business models with BD team members within 2 months.---• Owned 38 projects within 9 month, lifting up average gross-profit margin to 45% from -25%.• Cooperated with the team member to set up / refine over 10 project's SOPs.• Designed productivity dashboard to monitor RD, suppliers, and PM's productivity, making communication cost 50% lower between AM and PM team in every project's beginning.• Developed an automatic QC system on AI visual annotation, reducing workforce needed from at least 10 persons to 2.• Provided service to 20+ clients with managing over 80 home agents.

• Lead sales team to execute over 13 projects within 6 months and accomplished a fundraising project which generated 20 million in revenue.• Oversaw management of 14 members across different departments, and trained 3 project managers with no experience in the e-learning industry.• Reorganized the payment process and cooperated with CEO as well as the finance department to review the financial status of payable and receivable in past 1.5 years.• Built up the fundamental operating system for the business development department, including project planning and executing documents, training program, business development strategy.• Drafted up/finalized the course-fundraising project contract with the legal affairs department.• Established sales kit as well as BD email template to boost business development efficiency, which increase 15+ clients in 2 weeks after sales kit and template were used.

• Designed the "close beta test plan" of the entire website rebuilt project spontaneously, and lead different departments to work together to implement it, which successfully made our new website go live and assure that major functions were working properly.• Collaborated with the RD team to accomplish 4 significant functions through SCRUM methodology within 3 months, including message center, course interactive learning functions, backend customer service support functions, profit-sharing-based refund system.• Fixed various bugs and optimized 30+ features, reduced customer service emails from 150 per week to less than 50.• Prioritized developing items along with business strategy, and considered each feature's feasibility in limited time with RD team to arrange sprint's schedule.• Set up bug report principles to raise RD's developing efficiency.

• Designed and implemented a sales training program, successfully trained and coached 10 project managers, which resulted in a 140% growth of revenue in 6 months.

• Proficient in online-course brand formation, course's market positioning analyzing, and e-marketing campaign planning.• Successfully cooperated with more than 50 professional specialists and in the education sector, making great customer relationship contribution• Brought more than 40 million revenue through 41 fundraising course projects in 2.5 years. Outstanding performance projects are listed below :　- 6 one-million-scale projects　- 3 two-million-scale projects　- 1 ten-million-scale project• Be responsible for YOTTA 2017 branding campaign "追尋更好的自學 Style", planned and hosted 5 FB live broadcasts. Average attendees were over the level of 100 in each live event, moreover, reached the highest level of 300 people online simultaneously.

• Compiled the lecture materials of Design Thinking and guided students during the workshop.• Completed an industry research by executing interviews and data collecting, and put them into a lecture material.