Vivian Vargas Email and Phone Number

Receive warmly our passengers, with a friendly, empathetic and available to resolve questions or queries.· Check and receive the passenger's luggage according to the protocol and safety standards required.· Verify that the passenger has the required documentation for their trip and be coordinated at all times with the areas of dispatch, technical crew and cabin crew.

• Offering excellent customer service, dealing with complaints in a calm and diplomatic manner.• Having interest in geography, strong domestic and international travel knowledge.• Outstanding level of motivation, working both independently and as part of a team.• Planning and arrange tour packages, excursions, and day trips.• Booking for travel, hotels, rental cars, insurance and special events, such as tours and excursions. • Help monitor the sales and make the respective calls to customers after the trip.• Tell to the clients about what their trip will be like, including giving details on required documents, such as passports or visas. • Informing customers of any changes such as cancelled flights, and arranging alternatives. • Make reservations for passengers to ensure the best possible price.• Ensure that all reservations are processed accurately.• Offer a variety of vacation destinations such as luxury destination, health and others.• Collecting and processing payments.• Working to sales targets.• Giving guided tours to groups of visitors in San Andres Island• Responsible for cultivating and maintaining relationships with tour operators and receptive operators to promote and expand overall awareness of San Andres Island as a premier shopping and tourism destination for domestic and international visitors.• Fam Trip Guide

Offering excellent customer service, dealing with complaints in a calm and diplomatic manner. Having interest in geography, strong domestic and international travel knowledge.

Customer loyalty, sales and management and flight booking hotels and pre- and post-sale tracking.