Vivian West Email and Phone Number

Responsibilities include directing healthcare consulting engagements, including the creation and management of project scope, requirements, budget and client and firm resources. Responsible for the quality and timeliness of project deliverables. Worked on hospital acquisition and patient engagement projects. Proactively managed and resolved project issues. Act as trusted advisor to clients' C-suite and leadership teams.

As Engagement Leader, responsible for two main areas: associate management and engagement management. Manages all Cerner associates assigned to project. Supports their professional development by providing feedback on engagement performance, and providing growth and challenges within the context of the project engagement. Responsible for managing multiple project engagements and their scope, budget, milestones and finances. As Client Results Executive, responsible for managing overall client relationship and providing executive oversight of Cerner engagements. Acts as an advocate on behalf of the client as necessary, and provides single point of contact to Cerner. Serves as point of escalation for client issues. Works with client to align Cerner projects with client business and clinical strategic objectives.Accountable for building sales pipeline, managing sales opportunities, and accurately forecasting sales and delivering results.

Directed multiple consulting engagements as part of the Consulting and Patient Safety Practice. Worked extensively in the areas of clinical information systems, with a focus on computerized provider order entry, patient safety and electronic medical record applications.Managed teams of client and consulting staff in engagements spanning both the health provider and health plan markets. Worked with clients ranging from small community hospitals to large integrated delivery networks, and health plan/provider organizations. Worked with clinicians in understanding their clinical practice and technology requirements and in an advisory capacity to client executive team to facilitate consensus on strategic technology decisions.Participated in both team and individual selling of new business and work at existing client sites, including the preparation of proposals, orals presentations, and letter of engagements.Responsible for coaching, mentoring and performance evaluations of

Participated in health plan information systems projects in the Western Region including the consolidation and implementation of financial systems for a major health plan in the Northwest.Worked with a major Customer Relationship Management (CRM) vendor to assess application fit for the health plan market. Evaluated existing modules and recommended data and screen flow content changes to improve alignment with health care CRM business processes.Worked on an internal firm business plan to incorporate the Customer Relationship Management service line offering into the health care practice.

Participated in and managed numerous consulting engagements in the health care provider market, including the development of an enterprise technology architecture plan and electronic medical record strategy for a large Southern California delivery system.Conducted an assessment and analysis of a pharmacokinetic dosing software application for a major biotechnology firm. Performed feasibility analysis for firm of developing and marketing a software application.Participated in multiple internal FCG task forces to develop human resources and professional development policies and procedures. Assisted in the creation of internal white papers, reports and studies of clinical information systems and best practices.

Directed the implementation of a house-wide clinical information and patient management system and completed the project within six months. Applications included Patient Management, Medical Records, Order Communications/Results, Laboratory, Pharmacy, Radiology, Nursing, and Physician Clinical Documentation.Managed the re-location of the hardware and software of the newly installed clinical information system to a new medical center facility. Worked with hospital staff to align the new clinical and operational processes with the new information technology and applications.Managed a staff of eight direct reports and a project team of thirty, including clinicians and technologists.